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ReadyCLOUD Invitations are not delivered

mike_coreit
Aspirant

ReadyCLOUD Invitations are not delivered

Hi I have an issue where a user is unable to activate their ReadyCLOUD account due to the web page giving the message 'The invitation is no longer valid'. I have removed and re-invited the user but they don't receive any new invitation email. Is there any way to resolve that?

Model: RN10200|ReadyNAS 100 Series 2- Bay (Diskless)
Message 1 of 9

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mike_coreit
Aspirant

Re: ReadyCLOUD Invitations are not delivered

Hi I have spoken with Netgear support but they said the issue was chargeable because there was a setting on the device which needed to be adjusted. I was able to work-around the issue by creating a new email alias on the user's email server, then set-up the account using this.

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Message 9 of 9

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Retired_Member
Not applicable

Re: ReadyCLOUD Invitations are not delivered

Hi mike_coreit

when you sent invitation in ReadyCLOUD web portal then you will receive the email in your own email box,you can forward it to your friend instead.

Message 2 of 9
mike_coreit
Aspirant

Re: ReadyCLOUD Invitations are not delivered

Hi I also didn't receive any notification to my own email

Message 3 of 9
FramerV
NETGEAR Employee Retired

Re: ReadyCLOUD Invitations are not delivered

Hi mike_coreit,

 

I am assuming that you have already finished the steps described on the link below:

 

How do I add my ReadyNAS OS 6 storage system to my ReadyCLOUD Account?

 

If you have, kindly try to create the account first on readycloud.netgear.com then follow the steps below:

 

How do I use ReadyCLOUD to allow or remove share access for remote users?

 

 

Regards,

FramerV
NETGEAR Community Team
Message 4 of 9
mike_coreit
Aspirant

Re: ReadyCLOUD Invitations are not delivered

Yes I have already followed the steps of enabling ReadyCLOUD and adding the user via the readycloud.netgear.com portal

Message 5 of 9
FramerV
NETGEAR Employee Retired

Re: ReadyCLOUD Invitations are not delivered

Hi mike_coreit,

 

Could you try the following steps:

 

Creating a secondary Readycloud users:

 

Step 1, Create an account for ReadyCloud secondary user.

 

https://readycloud.netgear.com/client/index.html#page=access

 

Example ReadyCloud ID: sample@gmail.com

 

Step 2, Create an account for Remote with the same email address.

 

http://remote.readynas.com/index.jsp?pid=4

 

Example Remote ID: sample123

 

Step 3, Click Upgrade Your Existing ReadyCloud Account

Step 4. Enter the Remote ID and Password. Click Start the Upgrade process

 

Readycloud username: nettie.m.garcia

Readycloud password:

 

Step 5: Once the Remote and Readycloud accounts successful binded, we can ask the admin cloud user to send share invitation.

 

Step 6: Check your email regarding readycloud invitation and click the Link.

Step7: It will route to ReadyCloud Web portal asking you to login using the Cloud ID.

 

NOTE:  The accounts are just examples. Please use your own account for it.

 

 

Regards,

FramerV
NETGEAR Community Team
Message 6 of 9
mike_coreit
Aspirant

Re: ReadyCLOUD Invitations are not delivered

Hi I have created a login via the Create Account option (readycloud.netgear.com), and I have created an account on remote.readynas.com. I logged in to the ReadyCLOUD account and chose to bind the account, next I re-added the invite but still we don't receive any email for this. When I log in to ReadyCLOUD with the new account it gives the message 'Currently you have no registered or shared devices'

Message 7 of 9
FramerV
NETGEAR Employee Retired

Re: ReadyCLOUD Invitations are not delivered

Hi mike_coreit,

 

Might be best if you get in touch with support now.

 

Contact NETGEAR Support

 

Or you can also wait for other forum posters to pitch in.

 

 

Regards,

FramerV
NETGEAR Community Team
Message 8 of 9
mike_coreit
Aspirant

Re: ReadyCLOUD Invitations are not delivered

Hi I have spoken with Netgear support but they said the issue was chargeable because there was a setting on the device which needed to be adjusted. I was able to work-around the issue by creating a new email alias on the user's email server, then set-up the account using this.

Message 9 of 9
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