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Forum Discussion
Solved
ReadyCLOUD Invitations are not delivered
Hi I have an issue where a user is unable to activate their ReadyCLOUD account due to the web page giving the message 'The invitation is no longer valid'. I have removed and re-invited the user but t...
Hi I have spoken with Netgear support but they said the issue was chargeable because there was a setting on the device which needed to be adjusted. I was able to work-around the issue by creating a new email alias on the user's email server, then set-up the account using this.
Yes I have already followed the steps of enabling ReadyCLOUD and adding the user via the readycloud.netgear.com portal
Hi mike_coreit,
Could you try the following steps:
Creating a secondary Readycloud users:
Step 1, Create an account for ReadyCloud secondary user.
https://readycloud.netgear.com/client/index.html#page=access
Example ReadyCloud ID: sample@gmail.com
Step 2, Create an account for Remote with the same email address.
http://remote.readynas.com/index.jsp?pid=4
Example Remote ID: sample123
Step 3, Click Upgrade Your Existing ReadyCloud Account
Step 4. Enter the Remote ID and Password. Click Start the Upgrade process
Readycloud username: nettie.m.garcia
Readycloud password:
Step 5: Once the Remote and Readycloud accounts successful binded, we can ask the admin cloud user to send share invitation.
Step 6: Check your email regarding readycloud invitation and click the Link.
Step7: It will route to ReadyCloud Web portal asking you to login using the Cloud ID.
NOTE: The accounts are just examples. Please use your own account for it.
Regards,
Hi I have created a login via the Create Account option (readycloud.netgear.com), and I have created an account on remote.readynas.com. I logged in to the ReadyCLOUD account and chose to bind the account, next I re-added the invite but still we don't receive any email for this. When I log in to ReadyCLOUD with the new account it gives the message 'Currently you have no registered or shared devices'
Hi mike_coreit,
Might be best if you get in touch with support now.
Or you can also wait for other forum posters to pitch in.
Regards,
Hi I have spoken with Netgear support but they said the issue was chargeable because there was a setting on the device which needed to be adjusted. I was able to work-around the issue by creating a new email alias on the user's email server, then set-up the account using this.
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