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Ready Cloud has been working well in the past, but I have been out of action in recent weeks.
When I came back to use the laptop with the ReadyCloud client installed, I have first had some issues with a .pst not working message, which I don't really understand.
I then had trouble logging in, with my password not being recognised, although I have not changed it (and I have a written record of it).
I have tried upgrading the client software from version 1.2, as advised on the site. But although a "new" version is downloaded and runs, the version number stays at 1.2 and I still cannot use my email address and password as before.
I am not sure what to do to keep and access the data on the cloud.
Kindly try to completely uninstall the ReadyCloud Client app then reinstall its latest version in your laptop. Check if it will solve the problem.
Regards,
DaneA
NETGEAR Community Team
Thanks for that, DaneA. I am now able to access my ready cloud data on the NAS once again. Whew!
On a related matter, however, I have had a backup system set up for my music which stores the data on the NAS as a mirror to a separate hard disc, attached wirelessly.
When I came to back-up again after recovering my access to ReadyCloud, it asked me for a password to the NAS. I had thought that I had changed the NAS password to my ReadyCloud password, but that appears not to be the one the system (W10 64bit) is asking for. How can I recover _that_ password to make the system work once again? I did try entering a new password in the Credential Manager, but that did not work.
Any further suggestions? Should I be posting this elsewhere?
Cheers
Model: RN31200|ReadyNAS 300 Series 2- Bay (Diskless)
When I came to back-up again after recovering my access to ReadyCloud, it asked me for a password to the NAS. I had thought that I had changed the NAS password to my ReadyCloud password, but that appears not to be the one the system (W10 64bit) is asking for. How can I recover _that_ password to make the system work once again? I did try entering a new password in the Credential Manager, but that did not work.
First try logging into https://nas-ip-address/admin, so you can be sure that you know the NAS admin password. Use the real IP address of the NAS of course. Don't use ReadyCloud for this test.
Is the backup using the NAS admin account credentials, or have you created a user account?
Also, I suggest using two account credentials - one set up for the NAS hostname, and the other set up for the NAS IP address. If you haven't reserved the IP address for the NAS in your router, then I recommend doing that too.
I logged into the NAS admin as suggested, using the appropriate password (which is also the ReadyCloud password, as it happens).
I then accessed the backup app, using these credentials, and got the following:
Windows Security
Enter network credentials
Enter your credentials to connect to: MYNAS
bill.xxxxx@xxxxxxx
************
Tick - Remember my credentials
Access is denied
More choices
I have not created a user account as far as I know.
Can you please clarify about using two account credentials? Do you mean for the back up program? Is this where I click on "More choices" and add the IP address as an option?
I have now reserved the IP address for the NAS in the router: do I now need to delete it from the Client list, or does that stay as is?
Apologies for my ignorance!
Bill
Model: RN31200|ReadyNAS 300 Series 2- Bay (Diskless)
I have not created a user account as far as I know.
Then you either need to use the NAS admin account credentials or you need to create a NAS user account. FWIW, it is better security to not use the NAS admin account for access.
Your Microsoft logon will not work for this. I don't think your ReadyCloud credentials will work either, unless you are accessing via ReadyCloud.
Can you please clarify about using two account credentials? Do you mean for the back up program?
There are two ways your PC can access the NAS. You can use the NAS hostname (MYNAS in your case), or you can use the IP address. As far as Windows is concerned, they are two different PCs. So if you store a credential for MYNAS it won't be used when you access the NAS using its IP address. So I recommend adding a credential for the IP address as well as the hostname.
I don't know what backup program you are using. Some simply use the credentials stored in the credential manager. But there are some that configure/store their own credentials (Acronis TrueImage is the one I use, and it does have it's own credential store).
I have created two new users within the admin page, BH (email address X@X) and bhague01 (email address Y@Y: which is an alias to my standard Z@Z address).
However, the Windows Security login window which pops up for the mirroring program does not like either of these options - "Access denied". 😞
I have checked that the Win10 Credential Manager has accepted both these options: all OK, except that, in both cases, the password is given as ********, rather than **********, as I might have expected, given that in both instances it is a 10 character length.
I was wondering if reinstalling the software could be done without affecting the stored files?
I look forward to your further illumination!
Cheers
Model: RN31200|ReadyNAS 300 Series 2- Bay (Diskless)
I have created two new users within the admin page, BH (email address X@X) and bhague01 (email address Y@Y: which is an alias to my standard Z@Z address).
Don't post your email addresses publicly. Posting them here just creates more work for me (since I am redacting them).
I have created two new users within the admin page, BH (email address X@X) and bhague01 (email address Y@Y: which is an alias to my standard Z@Z address).
However, the Windows Security login window which pops up for the mirroring program does not like either of these options - "Access denied". 😞
You are using the NAS account names (BH, bhague01) in the Windows Credential? The email format won't work.
You might need to reboot the PC to get those credentials applied.
You can also try this test:
Run CMD (type it into the windows search bar).
Then enter these commands into the text box:
net use * /delete /y
net use t: \\nas-ip-address\sharename user:bhague01 userpassword
using the real IP address, password, and a real sharename.
The first command will end any open SMB sessions on the PC. The second attempts to mount the share as drive letter T.
Be very careful with the typing - particularly the two different slashes used in those commands.
I tried what you suggested, using the syntax: net use t: \\192.168.1.100\B2music user:Bill ******** for the second command, first without the preceding command, second with previous net use * /delete /y command, and there was no t: drive to be seen, either before or after a reboot.
I have checked in the folder for the program but could not see an obvious credentials subfolder.
I have just rechecked the Win10 Credentials manager: oddly, the IP address credential for the NAS had a combination username, which does not appear in the User list on the Admin page of the ReadyNAS, but is an amalgam of the bhague01 username and the second part of the email address. I was about to delete that user name on the Admin page, but thought I would get your advice first. I have just disabled it for the moment.
The MYNAS credential is currently applied to my (correct) gmail address.
Your thoughts and further suggestions appreciated. I am very confused!
The MYNAS credential is currently applied to my (correct) gmail address.
Which is wrong. It should be using one of your NAS user account names. The email address in the NAS account setup is not the username. The entry in Name field is the username (BH or bhague01). That is what should be in the Windows credential, and also is the username you should be using in the net use command.
I have just rechecked the Win10 Credentials manager: oddly, the IP address credential for the NAS had a combination username, which does not appear in the User list on the Admin page of the ReadyNAS, but is an amalgam of the bhague01 username and the second part of the email address.
Might be something you accidentally did before. You can either edit the credential or delete it and make a new one. No need to change the account on the NAS.
Also (something I should have said earlier) - you need to be creating windows credentials, not web or generic credentials in the Credentials manager.
I tried what you suggested, using the syntax: net use t: \\192.168.1.100\B2music user:Bill ******** for the second command, first without the preceding command, second with previous net use * /delete /y command, and there was no t: drive to be seen, either before or after a reboot.
T would disappear after a reboot.
Since you weren't using the right username, it's not surprising it didn't work - likely there was an error reported after you entered it.
I have now edited the Windows (never the Web!) credentials for both MYNAS and for 192.168.1.100, giving the first the BH username and the second the Bill username, for clarity of understanding.
I then ran the net use * /delete /y command, which produced the response:
You have these remote connections:
Z: \\BRENNANB2\music Continuing will cancel the connections.
The command completed successfully.
(The BRENNANB2\music is the source folder I have been trying to mirror.)
I then ran the net use t: \\192.168.1.100\B2music user:Bill ******** command, which produced the syntax message, as previously.
I checked the Network page in Explorer and there was no T: drive.
I reran the net use * /delete /y command, which produced the response
There are no entries in the list
And then ran the net use t: \\MYNAS\B2music user:BH ******** command command, which again produced the syntax response, and again there was no T: drive.
In relation to your query as to "What program?", I was meaning the mirroring program that I have been trying to use: I thought I would look in its program folder for any suggestion of a specific credentialling option, as you had earlier suggested that some programs have.
Thanks for clarifying about the transient nature of the (as yet non-existent) T drive.
So now I have the correct usernames and the correct sharenames, I believe! And I have used the correct commands (though the fact that I got back a syntax message on both occasions makes me worried that there is still something I am not doing correctly!).
In relation to your query as to "What program?", I was meaning the mirroring program that I have been trying to use: I thought I would look in its program folder for any suggestion of a specific credentialling option, as you had earlier suggested that some programs have.
In relation to your query as to "What program?", I was meaning the mirroring program that I have been trying to use: I thought I would look in its program folder for any suggestion of a specific credentialling option, as you had earlier suggested that some programs have.
Any backup (or other) program that stores user network credentials in plain text anywhere is unsecure and should never be used. I doubt your program does that, so you need to look somewhere within the options of the running program itself for where to add the credentials.
BTW, the Windows Credential Manager does encrypt the credentials, it just automatically encrypts/unencrypts them for you when you are logged in.
StephenB and I had been in conversation about entering credentials, and for interest, not being a programmer!, I had thought I would just sniff around check in the folder of the program I had been having difficulty with, while realising that the issue was likely to be with how I was using the Win10 credential manager.
Thanks, StephenB! That would explain why the syntax message came back! I have to say that I find the instructions rather confusing, so I just followed your initial guidance (though not exactly, as you have already pointed out! 🙂 ).
I will now make the necessary change, including the /, and report back.
