- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Unable to discover new ReadyNAS 212 #27277591
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Unable to discover new ReadyNAS 212 #27277591
Just bought a new ReadyNAS 212 -- first experience with a home NAS device, and it's not going well. Initial discovery through ReadyCLOUD portal seemed to work until I got the "ReadyCLOUD lost communication with your storage system" message. Now device is undiscoverable, either through ReadyCLOUD or through the RAIDar utility. I've tried graceful reboot of the NAS device, tried different host OSs, different browsers....all the same undiscoverable state. Any ideas short of shipping this thing back?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Unable to discover new ReadyNAS 212
If you are the original purchaser, you have 90 day installation support (phone, chat or email). I suggest using it.
Go to my.netgear.com, register the product (if you haven't already), and then contact support.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Unable to discover new ReadyNAS 212
Hi sqpiggy,
Welcome to the community!
Kindly accept our apology for the trouble this has caused you. Will it be okay if you will boot up the unit without the drives (assuming they've been marked or labeled after removing) and see if they will be detected via RAIDar utility?
Kind regards,
BrianL
NETGEAR Community Team
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Unable to discover new ReadyNAS 212
Thanks, Brian. Just back from traveling and back at it to try to set up this device. I tried removing the drive and running the RAIDar utility - still unable to discover the device.
I've now tried contacting support, but apparently can't talk to anybody until I open a support case online. I went through the online support prompts to open a case as instructed, only to get a "fatal server error" when I clicked the final 'contact support' phone icon....never got a case # to reference. Arrgh..... c'mon Netgear.......
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Unable to discover new ReadyNAS 212
Which web browser and version did you use to try and open a case? Have you tried multiple different web browsers?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Unable to discover new ReadyNAS 212 #27277591
Yes, I've tried IE11 (11.0.96) and Chrome 52.0.2743.116m. Same thing on both browsers. But I was able to open up an email ticket. Trying that now.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Unable to discover new ReadyNAS 212 #27277591
Support has asked you to check what firmware you are running on your system as the next step.