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Forum Discussion
Unable to discover new ReadyNAS 212 #27277591
Just bought a new ReadyNAS 212 -- first experience with a home NAS device, and it's not going well. Initial discovery through ReadyCLOUD portal seemed to work until I got the "ReadyCLOUD lost communication with your storage system" message. Now device is undiscoverable, either through ReadyCLOUD or through the RAIDar utility. I've tried graceful reboot of the NAS device, tried different host OSs, different browsers....all the same undiscoverable state. Any ideas short of shipping this thing back?
6 Replies
If you are the original purchaser, you have 90 day installation support (phone, chat or email). I suggest using it.
Go to my.netgear.com, register the product (if you haven't already), and then contact support.
Hi sqpiggy,
Welcome to the community!
Kindly accept our apology for the trouble this has caused you. Will it be okay if you will boot up the unit without the drives (assuming they've been marked or labeled after removing) and see if they will be detected via RAIDar utility?
Kind regards,
BrianL
NETGEAR Community TeamThanks, Brian. Just back from traveling and back at it to try to set up this device. I tried removing the drive and running the RAIDar utility - still unable to discover the device.
I've now tried contacting support, but apparently can't talk to anybody until I open a support case online. I went through the online support prompts to open a case as instructed, only to get a "fatal server error" when I clicked the final 'contact support' phone icon....never got a case # to reference. Arrgh..... c'mon Netgear.......
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