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Forum Discussion
JGL991
Aug 14, 2021Guide
ACCESS CONTROL LIST WHY I CANNOT REMOVE A MAC ADDRESS
I am unable to remove a particular mac address from my allowed devices on the access control list. It is blocked but, why can I not remove it. My psychopath neighbor somehow I think is disabling my...
olympos1625
Aug 19, 2021NETGEAR Employee Retired
Hi JGL991,
Good day!
Thank you for reaching out. We are sorry to hear about your experience with the router. Was this working before or did it start after the recent firmware update? Please DM us a screenshot of the Access Control page.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- JGL991Aug 21, 2021Guide
No, it has been going on for a long while and also after I upgraded the firmware still same issue. However, i reverted back to the previous version of the firmware due to the DNS resolver issuue with the latest release. attached screenshoti want to remove the BLOCKED MAC ADDRESSIT SHOULD BE DOWN AT THE BLOCKED DEVICES
- olympos1625Aug 25, 2021NETGEAR Employee Retired
Hi JGL991,
We are sorry for not being able to get back to you immediately. Thank you for sending the screenshots. Did you try changing your wireless password or reset the router? If not, please do so.
Please do not hesitate to let me know if you need further assistance.
Regards,
Oliver
Community Team
- JGL991Aug 26, 2021Guide
No, as if it is just some simple thing to do. Whenever I reset router, I have to bring all of the mounted devices such as cameras, extenders etc into the house and set up again next to the router. It takes more that half a day to get especially the BLINK cameras to reconnect after changing the password or resetting the router. It would make sense that this would correct the issue but not something I have time to do right now. I just hope that the MAC address is really a blocked address as the router seems to indicate.
- JGL991Aug 21, 2021Guide
2nd attempt to add the screenshots
- JGL991Aug 21, 2021Guide
ok will send 2 more replies to get both screenshots cannot upload them as pics
- michaelkenwardAug 21, 2021Guru
Embedded screenshots have to be approved by a Netgear moderator before they appear. Attached files don't suffer that indignity.
- JGL991Aug 22, 2021Guide
And yet, still no one knows how to remove the BLOCKED mac address from the list of allowed devices?
- JGL991Aug 21, 2021Guide
see screenshots and original reply please