Case number

[hholtkamp1227]

I am trying to register my router so I get priority in the support queue, but although the registration process says I successfully registered it, I don't see how to get a support case number. Can anyone make a suggestion?

[michaelkenward]

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@hholtkamp1227 wrote:

I am trying to register my router so I get priority in the support queue, but although the registration process says I successfully registered it, I don't see how to get a support case number. Can anyone make a suggestion?

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Does the device show up in MyNetgear?

https://my.netgear.com/myNETGEAR/myProducts.asp

That will tell you if it is registered.

If so, start a support case there.

If you are not registered, start here:

NETGEAR Product Registration FAQ | Answer | NETGEAR Support

First, of course, if you have  a problem that needs fixing it can be quicker to start on this place, especially after the 90 days of free support.

[Marconavarro]

46272278

[michaelkenward]

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@Marconavarro wrote:
46272278

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Is that some sort of request for help?

This isn't the place to contact the official support team.