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Forum Discussion
DNS>PROBE_FINISHED_NXDOMAIN error since latest update
Model R6400, firmware v1.0.1.74_1.0.48, Windows 10, ethernet connection Since I updated the firmware, I have been getting DNS_PROBE_FINISHED_NXDOMAIN errors when I open up browsers and go to webpage...
My laptop has the same problem.
My phone does not.
My phone does not.
I own both a r6400v2 and r6700v3, both updated to the latest firmware recently. Each router is on a completely different ISP (comcast and frontier) but each router exhibited the same intermittent DNS errors 0101 = Reply code: Refused (5) . There is little pattern to what is refused and why, it seems to be random causing web pages to be blank (when css files are not resolved etc). Basically making the internet unusable.
I backed both devices to previous firmware versions R6700v3-V1.0.4.106_10.0.80 and R6400v2-V1.0.4.106_10.0.80 which seems to have solved the problems. So that means unless netgear fixes these issues we hit the wall on updates.
Forgot to mention Firmware Version 1.0.4.118 is the firmware version that caused my issues with DNS on these two models. And yes both 6400 and 6700 downloads page apparently release the same versions of firmware on both models because they are pretty much identical hardware except for age. I run wireshark and capture port 53 packets to confirm DNS responses were fixed (cannot rely on browsers).
Hi All,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the latest firmware update. We would like to endorse you to NETGEAR Level 2 support team for callback. Please DM us the following information:
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Oliver
Community Team
Whenever we click on Router Update, it updates to Firmware Version 1.0.2.154 and after 1-2 Hours Later, you start seeing the Error"DNS>PROBE_FINISHED_NXDOMAIN" for each web page you visit and you need to refresh 2-3 times to load the page and I think this update made it purposefully so that users must purchase the latest Netgear Router. This update runs and loads the web page very slow.
To resolve the issue, please download Firmware Version 1.0.2.144 and downgrade the firmware. Then, reboot the Router and laptop and see the problem goes away. If it persists, reset the Router to the default setting and make sure you first did downgrade the firmware so that after reset, it must be on 1.0.2.144. Then do all the Router setting one by one. Please don't copy the previous configuration file and upload it. Never learned goes to version 1.0.2.154. Customer service will not resolve the issue even after 4-5 months. happen with me 2-3 times and resolved by own
- justanguser2 No idea what you said about Wireshark and packets. 😂
Confused because my R6400 latest update is as I stated in the original post, 1.0.4.48 R8300 Firmware Version V1.0.2.154 AUTO ISP DNS Settings
Netgear broke something with this release. Switching to cloudflare DNS fixes issue. This router worked flawlessly for almost 2 years until this release.
- My router has worked flawlessly for 5 years. Until this update.
What is cloudflare dns?
justanguser2 I just sat down to use the computer for the first time today. NOTHING would load. So, once again I flushed the DNS and reset Winsock and it is working again. But if it's like the past few days, over time, it will deteriorate and I'll have to flush again. Clearly, this isn't right. I wonder how long we have to wait for another firmware update. I'm ready to just buy a new router. They aren't that expensive.
- justanguser2 You listed the same previous update for both of your router models. Is that correct?
Unfortunately, it didn't fix my problem, although it's better. Most web pages load, though some get the error and within 2-3 seconds, will then load. Some graphic intensive websites end up looking wonky or the graphics won't load until I hit reload several times.
And as you say, it's not consistent. Everything works for a few minutes, then nothing loads, then everything loads with a delay.
Frustrating as I do some streaming broadcasts and this is making it impossible and glitchy.
