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Internet LED not lit- No internet C6250

bhandari88
Aspirant

Internet LED not lit- No internet C6250

Hello,

 

My friend had internet connection till yesterday with a router (modem+router combo). Today, I got a new Spectrum account in my name with the same router that I bought from my friend. Now, the internet LED is not lit in the router. I can connect with the wifi signal and login to the router login dashboard, which shows that there is no cable connection. I called the Spectrum and a technician came and said everythign on their end is fine. There is signal to the wall outlet. But I am not getting signal in my router which was workign the day before. If anyone has a solution to this, I would really appreciate this as the technician also told the router might not be working.

 

Thanks,

 

Model: C6250|AC1600 WiFi Cable Modem Router
Message 1 of 3

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bhandari88
Aspirant

Re: Internet LED not lit- No internet C6250

Thank you for the reply and suggestion. My problem was actually "Network Access denided by MSO" which is explained in this post.

https://community.netgear.com/t5/Cable-Modems-Routers/Network-Access-denied-by-MSO-on-Spectrum-TW/td...

 

Thank you for the solution in this post. In addition to the solution to the post, the reason for showing up that message in router login dashboard was incomplete cancellation of the MAC address from the previous account (of my friend). I called the Spectrum and fixed the issue. 

View solution in original post

Model: C6250|AC1600 WiFi Cable Modem Router
Message 3 of 3

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plemans
Guru

Re: Internet LED not lit- No internet C6250

Did spectrum ever activate the C6250?

Can they ping it? 

 

you might want to post in the cable modem/router section if you have the C6250

https://community.netgear.com/t5/Cable-Modems-Routers/bd-p/home-cable-modems-routers

Message 2 of 3
bhandari88
Aspirant

Re: Internet LED not lit- No internet C6250

Thank you for the reply and suggestion. My problem was actually "Network Access denided by MSO" which is explained in this post.

https://community.netgear.com/t5/Cable-Modems-Routers/Network-Access-denied-by-MSO-on-Spectrum-TW/td...

 

Thank you for the solution in this post. In addition to the solution to the post, the reason for showing up that message in router login dashboard was incomplete cancellation of the MAC address from the previous account (of my friend). I called the Spectrum and fixed the issue. 

Model: C6250|AC1600 WiFi Cable Modem Router
Message 3 of 3
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