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Forum Discussion
NamelessPerson
Aug 09, 2021Star
Latest update bug: R6400 Firmware DNS issue (V1.0.1.74_1.0.48)
This latest update broke DNS resolving, so it randomly cuts out and doesn't resolve anything. Random web pages will just error out. Connection to generic services won't work at all. More can be s...
- Oct 25, 2021
It's apparent that since the DNS problem arose, subsequent and unrelated updates have made the router(s) even worse. In fact, I think Netgear is imploding as we speak.
“Way to go Disney! I have disabled automatic updates because the last update from Netgear slowed my router down so much. I had to downgrade to a much older version that did not include the armour guard application to get my full isp speed back. I am afraid that this new patch will come with the same application that I had to get rid of that slowed down my router. Maybe it is time for a new wifi 6 router from a different company.”
“the same issue with the 6400v2 downgraded the firmware which helped get more speed but ultimately bought a new router the Rax50 to keep up with the speeds much happier now.”
Source: PCMag comments / Netgear forum
I do however have a solution to my issue; I bought a non-Netgear branded router. Are you looking for a router with stability, performance and industry standard updates that don't break the the product altogether? Look no further.
- Enjoy ultrafast speeds up to the advertised data transfer and WiFi speed rates
- Guaranteed DNS functionality
- Don't include blueprints by Microsoft listing amateur router exploits
Buy anything but Netgear today. Special thanks to olympos1625 for logging in the forum every day and ignoring everyone while having the time to respond to new threads. I hope everyone else gets a working router sometime soon because this is verging on class action territory when the product isn't end of life. Oh, how the mighty fall.
olympos1625
Aug 13, 2021NETGEAR Employee Retired
HI NamelessPerson,
Welcome to NETGEAR Community!
Thank you for reaching out. We are sorry to hear about your experience with the router. May we know if you reset the router after updating the firmware to the latest version? If not, please do so and see if you still encounter the same issue. If still you are getting the same issue after resetting the router to factory default after updating the firmware, please DM us the following information:
Name:
Email:
Phone:
Preferred schedule (atleast 2 days ahead)
Timezone:
Device S/N:
Alternatively, if you wish to be contacted via email only then kindly include your preferred email address.
I am looking forward to your response.
Regards,
Oliver
Community Team
olympos1625
Aug 16, 2021NETGEAR Employee Retired
Hi NamelessPerson,
Thank you for your response. We are sorry again for the inconvenience this has caused you. We have forwarded some users already to our Level 2 Support for further assistance. We will update you as soon as possible.
Regards,
Oliver
Community Team