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Forum Discussion
cm2297
Sep 22, 2015Aspirant
Live parental controls fails to setup
I have a N900 wndr4500v2. When trying to set up the parental live controls I make it as far as putting in user name and a password. I hit enter and it comes back with the password not being long enou...
- Sep 23, 2015
Can you verify if using a special character and capital letter for password will help you guys pass this registration?
Looking forward to your responses.
cm2297
Sep 23, 2015Aspirant
This is for the parental control.
I am trying to create this from the Netgear app that was downloaded to my pc. I am not opening a browser seperate from the app.
ElaineM
Sep 23, 2015NETGEAR Employee Retired
Can you verify if using a special character and capital letter for password will help you guys pass this registration?
Looking forward to your responses.
- buckeyestargazeSep 23, 2015Star
Adding a special character to my password worked, so I was able to create a OpenDNS account with a password that contained a special character, capital letter, a number and is between 6-20 characters. I would like to note that nowhere on the instructions did it say that all of this was needed, just a password between 6-20 characters.
- ElaineMSep 24, 2015NETGEAR Employee Retired
buckeyestargaze Thank you for the update! Will pass that along to our engineers and add it in the instructions.
Have a great day!
- cm2297Sep 26, 2015Aspirant
Once I added a special character and a capital it worked without a problem.
- gworleySep 26, 2015Aspirant
That is weird as I don't have an capitalisation in my or special character in my password -- only difference I used my existing OpenDNS account.
- ElaineMSep 27, 2015NETGEAR Employee Retired
gworley Not sure as to what had happened there, but apparently now it requires those parameters.
- MikeG3Oct 28, 2015Tutor
When changing the OpenDNS password (I had six numbers as my old password), I was able to change it to an acceptable one with upper / lower case letters, a number and a symbol.
It does not work on my Genie Android app, nor does the application install on my Windows 10 machine properly (error when trying to open it).