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cm2297's avatar
cm2297
Aspirant
Sep 22, 2015
Solved

Live parental controls fails to setup

I have a N900 wndr4500v2. When trying to set up the parental live controls I make it as far as putting in user name and a password. I hit enter and it comes back with the password not being long enou...
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  • ElaineM's avatar
    ElaineM
    Sep 23, 2015

    cm2297 & buckeyestargaze

    Can you verify if using a special character and capital letter for password will help you guys pass this registration?

     

    Looking forward to your responses.

ElaineM's avatar
ElaineM
NETGEAR Employee Retired
Oct 28, 2015

MikeG3 Are you trying to login using the bypass account? Or you're just logging in using your OpenDNS account?

What's the error? Kindly post a screenshot.

MikeG3's avatar
MikeG3
Tutor
Oct 28, 2015

Screenshot (Oct 28, 2015 7_20_25 PM).png.  

When I try to login to the Open DNS account, it keeps asking me over and over to login on the Android App.  The PC application simply crashes immediately.

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Oct 29, 2015

    Tried replicating this using an Android device and I was able to login.

    Can you try to login using netgear.opendns.com?

    See if you will get the same loop.

    If it doesn't, uninstall and reinstall the Genie App on your android device.

    There have been reports that some users are having problems running the latest Genie app version on their Windows 10 computers.

    Our engineers are investigating on this, for now we suggest that you use an older utility.

     

    parentalcontrol.png

  • MikeG3's avatar
    MikeG3
    Tutor
    Oct 30, 2015

    Ok now I can suddenly log in with my android.

     

    What user and password do I use for the link of the old utility you sent for the PC?

  • EllenM's avatar
    EllenM
    Aspirant
    Oct 30, 2015

    Hello,

    I am trying to set up an open dns account so that I can use the parental controls.  I get to the screen that says,

     

    Create as free OpenDNS account. 

     

    I enter in a user name, and a password.   It keeps telling me, 

     

    "Invalid password. The password must be between 8 and 20 characters and contain one upper case, character, one lower case character, and one numerical digit.  Allowed symbols are!@#$%^&*()."

     

    I have tried various long passwords that contain letters, numbers, a special character and a capital letter and it won't let me get any further in the process.  What can I do?  Without the parental controls, the wifi router is not useful for me.

    Thanks,

    Ellen

  • EllenM's avatar
    EllenM
    Aspirant
    Oct 30, 2015

    Cancel the need and confusion expressed in my previous email. 

    I was able to set up an OpenDNS account using my cell phone, which I can log into using my computer.

    That has been a very frustrating and time consuming work around.  I hope that my experience and my fix saves some other users some frustration and I hope that Net Gear fixes this problem.

    Thanks,

    Ellen

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Oct 30, 2015

    MikeG3 Here's a new link that will be available for 7 days.

     

    EllenM I apologize for any inconvenience this may have caused you.

    Our engineers are investigating on it.

     

    Thank you for being a loyal NETGEAR customer.

  • ElaineM's avatar
    ElaineM
    NETGEAR Employee Retired
    Nov 03, 2015

    Hi EllenM,


    Can you verify if you could setup OpenDNS on the PC?
    Let me know if you're still having the same problem.

    Looking forward to your response.

     

    **Edit: Can you tell us how many characters you have used on the Windows Genie?

    If you are still having difficulty, can you verify if it will allow you to set the password with a minimum of 13 characters.