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NETGEAR AC1600 R6250 wired connection drops often

toriatama
Aspirant

NETGEAR AC1600 R6250 wired connection drops often

Hello,

 

My R6250 – Smart WiFi Router (AC1600) is directly connected to my Asus laptop (ethernet wired connection & cable).

My laptopt is Asus N550 JV with Win 8.1 64bits.

 

My internet connection drops very often, sometimes only a few seconds, but it happens often and it's annoying. Could someone help? Wifi is usually disabled, I do not use wireless connection. I use only a simple wired connection.

 

Routeur Firmware Version (the latest):
V1.0.4.2_10.1.10

 

Thank you!

Message 1 of 9

Accepted Solutions
toriatama
Aspirant

Re: NETGEAR AC1600 R6250 wired connection drops often

Hi DexterJB! and thank you very much for your kind help.

 

I don't know how exactly but I finally got rid of those annoying disconnections... I reseted and rebooted the router several time, it may have solved the problem. Not sure yet!

 

What I did:

 

1. Have you tried bypassing the router and connecting straight to the modem to check if the connection from your ISP is stable?

No but others computers connected to the same network and router through power-line communication adapter do not disconnect.

 

2. Have you tried using another Ethernet cable?

I've changed, yes, but it does not seem to be the cause.

 

3. Have you tried using another port on the router?

Yes, that did not resolve the issue.

 

4. Does the issue persist on your other devices (other wired/wireless devices)?

No, wireless connection is fine on others devices.

 

5. Have you tried resetting the router?

Yes!

 

 

View solution in original post

Message 7 of 9

All Replies
toriatama
Aspirant

Re: NETGEAR AC1600 R6250 wired connection drops often

Here is the log file I found in Netgear Genie (I've uploaded the log file on TextUploader):

 

http://textuploader.com/d5z68

 

Thanks for any help!

Model: D6400|AC1600 WiFi VDSL/ADSL Modem Router|802.11ac Dual Band Gigabit
Message 2 of 9
DexterJB
NETGEAR Moderator

Re: NETGEAR AC1600 R6250 wired connection drops often

Hi @toriatama,

 

1. Have you tried bypassing the router and connecting straight to the modem to check if the connection from your ISP is stable?

2. Have you tried using another Ethernet cable?

3. Have you tried using another port on the router?

4. Does the issue persist on your other devices (other wired/wireless devices)?

5. Have you tried resetting the router?

 

Regards,

 

Dexter

Community Team

Message 3 of 9
maxencev21
Aspirant

Re: NETGEAR AC1600 R6250 wired connection drops often

I have the same issue and done all this, still doesn't work and I disconnect frequently everyday.

Message 4 of 9
DexterJB
NETGEAR Moderator

Re: NETGEAR AC1600 R6250 wired connection drops often

Hi @maxencev21,

 

1. Is the connection from your modem stable?

2. Does the issue affect all your wired and wireless devices?

3. You can try reflashing the router's firmware then do a factory reset.

 

Regards,

 

Dexter

Community Team

 

Message 5 of 9
maxencev21
Aspirant

Re: NETGEAR AC1600 R6250 wired connection drops often

@DexterJB

1. Not sure if the connection is stable, I always get a "Ethernet no connected" when I disconnect.

2. Yes it affects every device.

3.  I'm not sure how to refresh the firmware, I can't login to the routerlogin website, it says "I don't have connection" for some reason when I am connected.

Model: R6400|AC1750 Smart WiFi Router
Message 6 of 9
toriatama
Aspirant

Re: NETGEAR AC1600 R6250 wired connection drops often

Hi DexterJB! and thank you very much for your kind help.

 

I don't know how exactly but I finally got rid of those annoying disconnections... I reseted and rebooted the router several time, it may have solved the problem. Not sure yet!

 

What I did:

 

1. Have you tried bypassing the router and connecting straight to the modem to check if the connection from your ISP is stable?

No but others computers connected to the same network and router through power-line communication adapter do not disconnect.

 

2. Have you tried using another Ethernet cable?

I've changed, yes, but it does not seem to be the cause.

 

3. Have you tried using another port on the router?

Yes, that did not resolve the issue.

 

4. Does the issue persist on your other devices (other wired/wireless devices)?

No, wireless connection is fine on others devices.

 

5. Have you tried resetting the router?

Yes!

 

 

Message 7 of 9
DexterJB
NETGEAR Moderator

Re: NETGEAR AC1600 R6250 wired connection drops often

Hi @toriatama,

 

Thank you for the confirmation. Glad to know you got it working.

 

Regards,

 

Dexter

Community Team

Message 8 of 9
DexterJB
NETGEAR Moderator

Re: NETGEAR AC1600 R6250 wired connection drops often

Hi @maxencev21,

 

You can try performing a factory reset on the device. The link below may help you.

 

http://kb.netgear.com/app/answers/detail/a_id/9665

 

Regards,

 

Dexter

Community Team

Message 9 of 9
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