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Netgear AC1750 Model R6400 Firmware V1.0.1.62 constantly dropping internet
Internet dropping multiple times per hour, every single day. Sometimes, not typically, the WiFi connection also disconnects. I've been working from home for months now and just dealing with it thin...
so step one
modem----PC works and is stable if hardwired? is that correct?
when reinstalling the router follow this guide:
power off modem and router. disconnect coax from modem and all cables from both. I'd recommend factory resetting the router during this step as well (push and hold reset for 7-15 seconds while the router is powered on)
reconnect coax to modem. power it on. give it several minutes.
connect lan cable from modem to wan port on router.
power router on. give it several minutes
then try setup. Make sure the pc is hardwired into the router. That wireless adapter has issues and we're onto step 2. which is hardwiring a device into the router and getting it working. NOT wireless.
I'm not sure where to take this as you're jumping around and not properly testing this. .
When troubleshooting, you start at step 1 to reduce the amount of variables that can cause issues.
step 1. ensure the modem and pc work.
that means directly connecting a pc to the modem via an ethernet cable and ensuring speeds and stability.
If you're using a qualcomm wireless adapter, you're still using the router.
And that qualcomm adapter has had issue on windows for years
A quick google search pulled up many many hits on how its randomly disconnecting.
its another variable in the testing and its a variable that has a history of random disconnects.
so go back to step 1.
Modem----->ethernet wire------>pc/laptop
If you can't get that step stable, its pointless to work on the router because you've already found an instability that could be causing the whole thing.
Okay... you are right. So... I went back and took the modem all the way down and replugged into the PC, mainly now because the Router won't work at all. I was "attempting" to take it off 5G online to see if that would help, when the internet went down again and whatever change I made, it won't connect at all. Good news, if there's any at the current moment, is that I'm plugged directly from modem into PC and am not having any connectivity issues. I do appreciate your patient reminder!! But unfortunately I've now apparently made matters much worse because the router will not connect to the internet and I can't access the routerlogin admin online because it's telling me that I need to be connected to the Router's wifi... which does not work. Arghhh... Please help me, help myself! :-)
so step one
modem----PC works and is stable if hardwired? is that correct?
when reinstalling the router follow this guide:
power off modem and router. disconnect coax from modem and all cables from both. I'd recommend factory resetting the router during this step as well (push and hold reset for 7-15 seconds while the router is powered on)
reconnect coax to modem. power it on. give it several minutes.
connect lan cable from modem to wan port on router.
power router on. give it several minutes
then try setup. Make sure the pc is hardwired into the router. That wireless adapter has issues and we're onto step 2. which is hardwiring a device into the router and getting it working. NOT wireless.
Update....
Resetting the router has fixed the issue. This took more than 1 try as I did not realize I had to hold the paperclip in for 7 seconds, but not a single internet drop since.
Perhaps NetGear should suggest trying this 1st. :womanhappy:
Much thanks for your time and assistance!!
glad to hear it worked!