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Netgear update failure missing file

Cannuck_2016
Aspirant

Netgear update failure missing file

Trying to install latest update for Netgear Genie Version2.4.52 and it rejects saying missing file. See attachment. Should I totally uninstall and start all over Thanks for your help.

Message 1 of 15

Accepted Solutions
antinode
Guru

Re: Netgear update failure missing file

> [...] it rejects saying missing file. See attachment.

   Looking at your picture, I thought that those three odd characters
were zeros, but, when I tried it myself, I saw that they were boxes,
possibly: ADVAPIPK<box><box><box>.DLL

> [...] get 4 error messages claiming missing .DLL files.

   And the other three were, apparently (merely), ".DLL", so probably
also invalid.  The installer appears to be corrupt.  Just more typical
Netgear quality control, apparently.

View solution in original post

Message 4 of 15

All Replies

Re: Netgear update failure missing file

Tried running the installer with "Admin" privileges?

 

By the way, Alt+PrintScreen would give you smaller images without the background. I was about to embed the picture in the forum, but decided that it would be too big.

 

 

Message 2 of 15
siltshark
Aspirant

Re: Netgear update failure missing file

same exact problem. uninstalled the old version and then tried to install the new one and get 4 error messages claiming missing .DLL files.

 

Message 3 of 15
antinode
Guru

Re: Netgear update failure missing file

> [...] it rejects saying missing file. See attachment.

   Looking at your picture, I thought that those three odd characters
were zeros, but, when I tried it myself, I saw that they were boxes,
possibly: ADVAPIPK<box><box><box>.DLL

> [...] get 4 error messages claiming missing .DLL files.

   And the other three were, apparently (merely), ".DLL", so probably
also invalid.  The installer appears to be corrupt.  Just more typical
Netgear quality control, apparently.

Message 4 of 15
Blorto
Aspirant

Re: Netgear update failure missing file

Same issue here. 3 .DLL errors with the 4th being ADVAPIPK.DLL not found.
Genie was buggy at best when it installed, now it's dead in the water.

Message 5 of 15
antinode
Guru

Re: Netgear update failure missing file

> Same issue here. 3 .DLL errors with the 4th being ADVAPIPK.DLL not
> found.

   Except that it's not "ADVAPIPK.DLL", it's "ADVAPIPK<junk>.DLL", where
<junk> seems to be three unprintable characters.  There does seem to be
an "advapi32.dll" in the real world, but that proves little.  There's
even less evidence as to what the three ".DLL" instances should have
been.

   You have to wonder at the organizational talent in a company which
must still have dozens of paying victims, and can manage to post an
application kit like this with no actual testing of that kit.  It's
remarkable.

Message 6 of 15
raydeo
Aspirant

Re: Netgear update failure missing file

Experiencing same issue - anyone at Netgear working on a solution?

Message 7 of 15
Anthony33
Aspirant

Re: Netgear update failure missing file

Yes have tried to install Genie 2.4.52   3 times but same problem missing files.

I have reported to support, but will anything happen?

I doubt it. So just stick with your current version until someone gets out of bed to fix it.

Message 8 of 15
antinode
Guru

Re: Netgear update failure missing file

> Yes have tried to install Genie 2.4.52 [...]

   And, speaking of versions, why does this kit have a version-free name
like "NETGEARGenie-install.exe"?  Firmware kit file names include
version information; why not application program kit file names?

Message 9 of 15
Cannuck_2016
Aspirant

Re: Netgear update failure missing file

Tks for the advice about alt + print for creating screen images....I used to use that alot when I was working...but forgot about it since I retired. Shall give it a try.

Message 10 of 15
Xyoojj
Aspirant

Re: Netgear update failure missing file

I have the same issue too. Any fix yet?

Message 11 of 15
Blorto
Aspirant

Re: Netgear update failure missing file

I ended up doing a firmware update and then a factory reset on my router. I was then able to reinstall the Genie software. I got the router configured how I want and can finally remove the Genie software entirely. I recommend not using it and sticking with the web admin console.

Message 12 of 15
antinode
Guru

Re: Netgear update failure missing file

> I was then able to reinstall the Genie software.

   Apparently, the defective kit has been replaced by a less defective
one.  Same size, different content:

mba$ ls -l N*.exe
-rw-r--r--  1 sms  wheel  46435944 Jan 28 18:47 NETGEARGenie-install.exe
-rw-r--r--@ 1 sms  staff  46435944 Feb  3 21:28 NETGEARGenie-install_2.exe

mba$ diff N*.exe
Binary files NETGEARGenie-install.exe and NETGEARGenie-install_2.exe differ


> I recommend not using it and sticking with the web admin console.

   Same here.  I gather, however, that some features (Parental Controls)
may require one of the apps.

Message 13 of 15
Blorto
Aspirant

Re: Netgear update failure missing file

Parental features were the reason I was trying to install the Genie. I had set everything up: Schedule as well as blacklists and then reformatted my system last month (as well as renamed it). New IP, new PC name and Genie was blocking everything on my system.

 

I'm now using OpenDNS and DHCP schedule instead of any of the parental controls directly from the Netgear router.

 

Disney Circle? Egad no I won't be enabling that anywhere near my network.

 

The lack of help from Netgear on top of all of this has me no longer recommending their products on any level. Will be upgrading everything to Ubiquiti this spring/summer and selling off the Netgear.

Message 14 of 15
Cannuck_2016
Aspirant

Re: Netgear update failure missing file

Yes after much more research online I choose to take no more action concerning this version update to NetGear .Perhaps it was not a valid update and m/b more of a malicious file and shall just wait out any valid updates to NetGear versions I may receive in the future. I trust that my Bitdefender Total Security 2018 software application and all it's Active Protection Features/settings will take care of me to a far greater extent than what a NetGear Genie update version may offer me....because I feel confident that  My ExpressVPN app is the 2nd layer of security for my access to the Net..I read alot of info that is reccomending removing NetGear Genie app for various security reasons but I have reviewed  my NG Genie settings & feel secure that it is not a security risk for me.Thank you everyone who reponded to my querie.

Message 15 of 15
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