Forum Discussion

Aspirant

Jun 30, 2021

PLEASE HELP

Why does my router update then tell me it has FAILED? Then it reads 403 error; page not available. ROUTER MODEL: WNR2000v5 Thanks for any help you can give me; otherwise, Netgear will charge me ...

olympos1625

NETGEAR Employee Retired

Jun 30, 2021

Hi tddougla,

Good day!

Welcome to NETGEAR Community!

Thank you for reaching out. May we know what are the LED lights on the router( color and behavior)? Do you still see the wifi signal of the router? Please DM us the serial number of the router.

Please do not hesitate to let me know if you need further assistance.

Regards,

Oliver

Community Team

dotelvis

Aspirant

Jun 30, 2021

My router has 3 lights, neon in color and steady with NO blinking. The Serial # is 3U814856084B8.

Thank you for any assistance you offer.

DOT