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Forum Discussion

dotelvis's avatar
dotelvis
Aspirant
Jun 30, 2021

PLEASE HELP

Why does my router update then tell me it has FAILED? Then it reads 403 error; page not available. ROUTER MODEL: WNR2000v5   Thanks for any help you can give me; otherwise, Netgear will charge me ...
olympos1625's avatar
olympos1625
NETGEAR Employee Retired
Jul 01, 2021

Hi dotelvis,

 

Thank you for the clarification. Since you have green internet LED it means that you should be able to go online. Do you have internet access? You said that the " router update then tell me it has FAILED?" Did you mean that you are in the process of updating the router and it went successful but somehow telling you it failed or you cannot access a website? Does it affect all your devices connected to the router? What is the current firmware version of your router?

 

Note: Please try to reset the router.

 

Please do not hesitate to let me know if you need further assistance. 

 

Regards,

Oliver

Community Team

dotelvis's avatar
dotelvis
Aspirant
Jul 01, 2021

Thank you Oliver for your response.

 

I have Internet access with all my gadgets; no problem.

 

Yes, It downloads the firmware then tells me it FAILED!

 

My last version is V1.0.0.74 and I was trying to get the latest one V1.0.0.76 which fails.

 

Before I pay $89.90 I will purchase a NEW router. I am a Novice swould you suggest what kind of router would work for me?

 

Thank you!

DOT

  • michaelkenward's avatar
    michaelkenward
    Guru
    Jul 01, 2021
    dotelvis wrote:

    Yes, It downloads the firmware then tells me it FAILED!

     

    The best way to update firmware is to do it manually. The automated process can't cope with anything out of the ordinary. It can also damage your device if anything falls over in the [rocess. (The Netgear team isn't going to admit to that.)

     

    This is the best option:

     

    How do I manually upgrade firmware to my NETGEAR router? | Answer | NETGEAR Support

     

    I know I have said that before, but no harm in repeating the usual advice. It works for most people.

     

     

    dotelvis wrote:

     

    Before I pay $89.90 I will purchase a NEW router. I am a Novice swould you suggest what kind of router would work for me?

     

    Don't do that. This place is free. Lots of (mostly) helpful volunteers.