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fluesprekker's avatar
fluesprekker
Aspirant
Dec 06, 2021

R6020 blocking access to certain websites

Hi.

 

I am getting "This site can’t be reached" <website> took too long to respond. errors, only on certain Russian websites.

 

If I plug my network cable directly into my modem, thereby bypassing my AC750 router, I can load the site/sites just fine. I can also load these sites using mobile networks (4G/5G). I can only guess that my router is blocking my access to these sites. By restarting my router or turning certain settings off (and on again sometimes), I can *sometimes* load these sites. 

 

There are no traces of my router blocking these sites in the router log.

 

I do not want to depend on resetting or restarting my router to solve issues. How can I permanently fix issues like this? Is this a known issue? I am running the latest firmware version and do not have any other issues.

 

Sorry for the double post, but my router falls into both categories.

4 Replies

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  • FURRYe38's avatar
    FURRYe38
    Guru
    Dec 06, 2021

    What Firmware version is currently loaded?
    What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator
    Jan 07, 2022

    Hello fluesprekker,

     

    I understand you are having issues accessing certain Russian Websites with your NETGEAR device. Please try setting a static DNS in your router. Please follow the instructions listed below:

     

    routerlogin.net > BASIC> Internet> Domain Name Server (DNS) Address > Select "Use these DNS Servers" For the first address input the IP Address 8.8.4.4. For the second address input 8.8.8.8.

     

    Please let us know if the issue persists!

     

    Best,

    Kevin