R6400 - Wifi/Internet Disconnects & Power light turns solid amber
Hi, I have been having issues wih my R6400 router for a few weeks now and have not been able to solve things permanently. My current firmware version is V1.0.1.62_1.0.41
For a few weeks now, my wifi router has randomly disconnected from the internet (even though the modem is working properly). The router lights will all turn off and then only the power light will go solid amber. When I try to turn it off/on again from the power button or disconnect the power outlet and turn it back on, the router will turn on and then go back to changing the power light to solid amber. And using the reset button (holding it for up to 30 seconds) to do a hard reset doesn't always work, the router will stay in the solid amber power light stage. Sometimes it will reset itself back to normal and work for up to 10 min., sometimes it will stay the same.
I have already tried the following that has been suggested in other threads:
- Disconnecting the power outlet and plugging it back in after some time (as well as the modem at times)
- Turning it on/off through the power button
- Hard reset through reset button and reinstalling firmware and redoing the router accounts through the web
- Using the web to upload a downgraded firmware file and rebooting the router afterwards
- Changed wifi connection power settings (from 100% power to 75%)
- Reeboting from netgear's web interface
The temporary fix has been to go on the windows Genie app and troubleshoot through that. When the router's power light turns solid amber, the genie's home section will say that the internet status shows up as "not connected. Click here to fix it" and the wifi connection will show up as "not connected" even though the modem is working properly. I click to fix the issue and agree to all the window command processor prompts during the troubleshooting. This will work sometimes for up to 30 minutes at times, but when it doesnt then I will have to troubleshoot again from the app until I reconnect. Once I successfully troubleshoot, then I have to do a hard reset of the router and go through resetting up the router through the web using http://www.routerlogin.net/start.htm. When I troubleshoot successfully without doing a hard reset afetrwards, the router will continue to disconnect. Sometimes the troubleshooting or hard reset will work for a day or two without issues and sometimes I have to go through all the troubleshooting steps multiple times for it to work properly.
I have not been able to pinpoint the issues since it occurs randomly, but it tends to reset itself more when I'm on my windows laptop. I also don't think the issue is the power outlet extension since it used to work properly and the router is the only issue, no other electronics are affected.
I appreciate advice and suggestions from the community. I would like to permanently solve this issue since I do remote work that requires multihour video calls and so that I don't have to purchase another router
I have included a screenshot of a log from the web interface
Another sample log information I get from the web is as follows:
Sunday, November 15, 2020
2:36 PM
[Admin login] from source 192.168.1.4, Sunday, Nov 15,2020 14:32:24
[DHCP IP: (192.168.1.8)] to MAC address 00:27:15:DE:58:2F, Sunday, Nov 15,2020 14:32:02
[UPnP set event: Public_UPNP_C3] from source 192.168.1.115, Sunday, Nov 15,2020 14:31:52
[DHCP IP: (192.168.1.115)] to MAC address 0C:FE:45:50:17:2F, Sunday, Nov 15,2020 14:31:52
[DHCP IP: (192.168.1.7)] to MAC address B4:F7:A1:BE:59:D3, Sunday, Nov 15,2020 14:31:42
[DHCP IP: (192.168.1.6)] to MAC address 96:32:C2:F2:A1:89, Sunday, Nov 15,2020 14:31:39
[DHCP IP: (192.168.1.5)] to MAC address B0:E4:D5:B1:12:A7, Sunday, Nov 15,2020 14:30:56
[DHCP IP: (192.168.1.4)] to MAC address A8:7E:EA:CA:94:E1, Sunday, Nov 15,2020 14:30:50
[DHCP IP: (192.168.1.4)] to MAC address A8:7E:EA:CA:94:E1, Sunday, Nov 15,2020 14:30:31
[DHCP IP: (192.168.1.4)] to MAC address A8:7E:EA:CA:94:E1, Sunday, Nov 15,2020 14:30:14
[DHCP IP: (192.168.1.3)] to MAC address DC:EF:CA:79:EB:12, Sunday, Nov 15,2020 14:30:11
[Time synchronized with NTP server] Sunday, Nov 15,2020 14:29:39
[Internet connected] IP address: 23.243.223.198, Sunday, Nov 15,2020 14:29:39
[Internet disconnected] Sunday, Nov 15,2020 14:29:38
[Initialized, firmware version: V1.0.1.62_1.0.41] Sunday, Nov 15,2020 14:29:34
[DHCP IP: (192.168.1.2)] to MAC address 00:27:15:ED:A3:FC, Sunday, Nov 15,2020 14:29:34
