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Pablo777's avatar
Pablo777
Tutor
Sep 13, 2021
Solved

Router Problem with WIFI

Pablo777
Pablo777 Novice
Novice
 
‎2021-09-13 10:16 AM

I have Internet using Cat 5 cable but my other wireless divices like cell phones and TV's say:"Connected, no Internet. Please help.

 
Model: R6400|AC1750 Smart WiFi Router
  • Pablo777's avatar
    Pablo777
    Sep 16, 2021

    I bought a new router R6850 AC2000 and installed it correctly and all is well now. Thank you for your help.

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  • plemans's avatar
    plemans
    Guru
    Sep 13, 2021

    You have the R6400?

    What modem/gateway is it connected to? 

    What firmware is running on it? 

    Is this a new setup? 
    Or what changed to cause this? 

    • Pablo777's avatar
      Pablo777
      Tutor
      Sep 13, 2021

      You have the R6400?  Yes

       

      What modem/gateway is it connected to?  Twin Communications

       

      What firmware is running on it?  V1.0.4.106

       

      Is this a new setup? No, but I had to reset the router because of a storm.


      Or what changed to cause this? If I need to cconnect a new TV or cell phone, I have to reboot the router before it will work on that device.

      On my main TV, it says "Connected, no Internet".

      • plemans's avatar
        plemans
        Guru
        Sep 13, 2021

        Twin communications is a company. 

        what gateway/modem is the R6400 connected to?