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Router working, can't access admin page

mattmore1111111
Aspirant

Router working, can't access admin page

Router is working, and has been working. (Nighthawk, R6400v2, 802.11ac)
Tried to access admin control panel via web browser, failed
Tried alternate browser, failed
Rebooted Router, problem persists (rebooted multiple times)
pinged 192.168.1.1 from CMD and it passed
Both SSIDs are working
wired is working
Everything working as expected but cannot access that administration controls via web browser.
Last time I accessed was within the past month or two and upgraded via the interface to latest firmware via the interface(can't verify which version for obvious reasons).

Please advise, this is annoying.

 

Message 1 of 13

Accepted Solutions
mattmore1111111
Aspirant

Re: Router working, can't access admin page

So, here is the solution:

Use paper clip to hold down the reset button for 10 seconds.
Router Restarts
Use wired device to connect to router at 192.168.1.1
Wait
Go through the new setup process as all of your settings gone.
Rebuild your router like you took it out of the box.
Hope it keeps working (not a lot of faith this problem won't happen again)


I already had the menu go into infinite wait screen and trying to reconnect the IP wasn't accessible.  Power cycled and was able to get back in.

All I changed was a device name on the wired network (changed Playstation to Playstation 5 in the description, not device name, it did take effect though)

So....    there we go.  

Thanks for all the help Netgear (sarcasm)

 

View solution in original post

Message 8 of 13

All Replies
plemans
Guru

Re: Router working, can't access admin page

have you tried a couple different browsers? and or a different pc?
What error did you get? 

Did you try using its ip address? 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 13
mattmore1111111
Aspirant

Re: Router working, can't access admin page

Yes. Different browsers.  Cleared Cashe/cookies, etc etc.
also tried the phone app. 
I always try with the IP address and have never ran into this problem that a reboot didn't fix.

So, this one has me stumped.
Normally I'm the guy trouble shooting and repairing everyone else's gear.

mattmore1111111_0-1648621626838.png

 

 

Message 3 of 13

Re: Router working, can't access admin page


@mattmore1111111 wrote:

.....(can't verify which version for obvious reasons).


Try this:

 

genie | Product | Support | NETGEAR

 

Download the genie app for your OS.

 

If, maybe a big if, it can find the router the firmware version will be visible in the Router Settings tab.

 

The desktop genie, not to be confused with the genie app for mobile devices, is a hidden tool that is a good way onto various router operations. For example, it has a Network Map that beats the browser interface.

 

 

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 4 of 13
mattmore1111111
Aspirant

Re: Router working, can't access admin page

Started off with high hopes.  The main windows showed  all the stats and such,  but I got down to actually access the router and...

mattmore1111111_0-1648685840753.png


Yes, I made sure it was my password and not default.

So I can see everything, all the information, but I can't access the router.  I also just for fun tried default password incase that was reset. No such luck.

mattmore1111111_1-1648686068335.png


So, we're  back to "no idea  what to do or how to fix this beyond a complete wipe and re-image. This is frustrating because I don't think I have my config setup backed up and I've got the network segmented into a /26.

Open to any other ideas before I go that route.  Haven't done a TFPT in years,but it's like riding a bike. 😉

 

Message 5 of 13

Re: Router working, can't access admin page

I see no sign of the "reset" word. Tried that?

 


@mattmore1111111 wrote:

Open to any other ideas before I go that route.  Haven't done a TFPT in years,but it's like riding a bike. 😉

 


The good news about TFTP is that it is easier with a device that does not have terminally broken firmware.

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 6 of 13
mattmore1111111
Aspirant

Re: Router working, can't access admin page

This is true. I used to do a lot of field service on Fortinet firewall/routers.  After working on those home gear is mostly a walk in the park, except when the config interface won't come up.

I really wish i could console in to this netgear to work on it.  CLI is generally better for these things or to figure out what isn't running or why.

Message 7 of 13
mattmore1111111
Aspirant

Re: Router working, can't access admin page

So, here is the solution:

Use paper clip to hold down the reset button for 10 seconds.
Router Restarts
Use wired device to connect to router at 192.168.1.1
Wait
Go through the new setup process as all of your settings gone.
Rebuild your router like you took it out of the box.
Hope it keeps working (not a lot of faith this problem won't happen again)


I already had the menu go into infinite wait screen and trying to reconnect the IP wasn't accessible.  Power cycled and was able to get back in.

All I changed was a device name on the wired network (changed Playstation to Playstation 5 in the description, not device name, it did take effect though)

So....    there we go.  

Thanks for all the help Netgear (sarcasm)

 

Message 8 of 13

Re: Router working, can't access admin page


@mattmore1111111 wrote:

Hope it keeps working (not a lot of faith this problem won't happen again)


You can make life easier in future by saving a backup of your current configuration.

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 9 of 13
mattmore1111111
Aspirant

Re: Router working, can't access admin page

I very well have one somewhere  but for the life of me  can't remember where I stashed  it, and I don't think I had a backup after I segmented the network.  One of the 4am bright ideas.

Ah well.

Message 10 of 13

Re: Router working, can't access admin page


@mattmore1111111 wrote:


Use paper clip to hold down the reset button for 10 seconds.

 


That was, of course, the suggestion made near the start of this conversation:

 

Solved: Re: Router working, can't access admin page - NETGEAR Communities

 

 


I see no sign of the "reset" word. Tried that?

 

 

Just another user with a set of boilerplate macros.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
Message 11 of 13
mattmore1111111
Aspirant

Re: Router working, can't access admin page

If you continue reading you'll also note that I wanted to avoid this very thing with any kind of a solution to unstick the web interface that was permafrozen and inaccessible.  The idea that rebooting the router didn't make the login interface accessible is absolutely horrible product.

My solution was dripping in sarcasm but you probably missed that as well. 

...but hey, thanks for taking the time to point out something completely not needed. Hope it got you an extra netgear contribution point for your profile.

--------------------------

So, just for fun I re-parsed the entire thread.

 

You are quoting back my own post to me. Since I flagged it as a solution it will be inserted as the second post, and then the post when I wrote it in chronological order. The same post will be shown twice - as designed.

 

Good job.

Message 12 of 13
mattmore1111111
Aspirant

Re: Router working, can't access admin page

 
Message 13 of 13
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