NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Cyroq's avatar
Cyroq
Aspirant
Jan 06, 2022

WAC104 crashes at high wired bandwidth

Hi, I'm having trouble with my new WAC104 router. Whenever I'm using high bandwidth on a single device for more than half a minute or so, the router crashes and my entire network is offline until I reboot the router. The devices are connected wired. When I limit the download speed in the device at 2Mb/s the connection stays stable. The crashes seem to happen especially when using P2P technology, but I can't say for sure that's the origin of the problem.

How can I fix this?

Troubleshooting

3 Replies

Sort By
  • michaelkenward's avatar
    michaelkenward
    Guru
    Jan 06, 2022
    Cyroq wrote:

    Hi, I'm having trouble with my new WAC104 router.

    This is a wireless access point, not a router. So it  might help if you told people about the rest of your network, especially the router in front of this device.

     

    What firmware version do you have on the device?

    A number is more useful than "the latest". (It may not be by the time people read this.) There can also be newer versions, or "hot fixes", that do not show up if you check for new firmware in the browser interface.

    You might get more help, and find earlier questions and answers specific to your device, in the appropriate section for your hardware. That's probably here:

    WiFi Range Extenders & Nighthawk Mesh - NETGEAR Communities

    I will ask the Netgear moderator to move your message.

    In the meantime you could visit the support pages:

    Support | NETGEAR

    Feed in your model number and check the documentation for your hardware. Look at the label on the device for the model number.

    You may have done this already. I can't tell from your message.

    I mention it because Netgear stopped supplying printed manuals and CD versions some years ago and people sometimes miss the downloads.

     

    • Cyroq's avatar
      Cyroq
      Aspirant
      Jan 06, 2022
      Thank you for your reply. I'm sorry about the confusion the difference between a router and access point, I'm sometimes struggling with the terminology.

      I'm running the latest firmware, which at the moment is V1.0.4.17. I couldn't find any documentation on this specific problem.

      The router in front of my access point is an Experia Box V12 which I got from my Internet provider. I do not have any custom firewalls or VPNs installed on the router and access point.
      • michaelkenward's avatar
        michaelkenward
        Guru
        Jan 06, 2022
        Cyroq wrote:
        I'm sometimes struggling with the terminology.

        Join the club.

         


        The router in front of my access point is an Experia Box V12 which I got from my Internet provider.

        A WAC104 in AP mode should be relatively bulletproof.

         

        I'd expect the router to call the shots. Maybe there are some e=settings n that that need tweaking. Do the wifi devices that cause grief on the WAC104 behave differently in the router's wifi?

         

        Unfortunately the router doesn't seem to be something sold into English speaking markets, so I can't find a useful (to me) manual.

         

        Maybe your ISP can help. It supplied the thing after all.