WGR614v10 cannot reset password

[cmacres]

Model WGR614v10; S/N 28732170A34DC, Windows10; Home use only living in the country with Satellite Internet

"Every time" that I'm trying to reset my password on the NetGear home page, I keep getting this same error message: "Sorry! It’s not you, it’s us. Please try again."   This has gone on about 5 times now and I'm tired of it.  I have NO Wifi now at all.

[plemans]

What is telling you "its not you, its us"?

your browser? Your app? 

A screen snip helps more because I"m not aware of netgear having any notices like that. 

[michaelkenward]

---

@cmacres wrote:

"Every time" that I'm trying to reset my password on the NetGear home page...

---

Which password. Netgear has several. Router's browser graphical user interface (GUI), wifi, this place.

Which "Home page"? Again that could mean many things.