NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

dsteelman's avatar
dsteelman
Aspirant
Apr 06, 2022
Solved

firmware

I have a Netgear 6220 router. I have Netgear Genie on my desktop and I have Nighthawk on my phone. I've done firmware updates before, but I can't get the latest update for this router to work. Using Genie, I get a "failed to get firmware version" message and the update doesn't work. I've downloaded the firmware update (V1.0 112) to do the update manually, but for some reason the downloaded zip file won't unzip/extract. So when I get to the step in manual updating to upload the file I can't...all I have is a zip file. Help appreciated.... 

5 Replies

  • What browser are you using? Try a different browser, Firefox or Opera.

    Download the file again using a different browser. 

    Be sure to extract the .zip file after downloading it. Just extract the .zip file. Do not attempt to use the extracted files or open them. 

    If you can get the files extracted, use the web browser to send the extracted FW file to the router using the routers built in FW update web page. https://kb.netgear.com/23960/How-do-I-manually-update-the-firmware-on-my-NETGEAR-router

    • dsteelman's avatar
      dsteelman
      Aspirant

      That worked.....Thank you so much. Any explanation or link to an explanation about why switching browsers was necessary?