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Forum Discussion
A7000 Causing Blue Screen on Windows 10
So I'm sure we're all well aware of the A7000's brilliant disconnection/reconnection usb switching issues. I was able to get past this problem by disabling the usb switching tool that gets installed with the netgear genie, rather easy fix. Has not disconnected randomly once since the fix. A new problem has come up, though. Now around every 30-40 minutes, windows 10 will crash with an "unexpected kernel mode trap" error. I did some research and found that some people have the same problem, but I have yet to find a solution. Please help, these crashes are driving me insane. what is going on. Seems to happen especially when it starts to work harder? Tried installing a game yesterday and stopped trying after a third crash in a row. I know its going to crash again when I try it. Using software version 1.0.0.15
14 Replies
I'm so pissed! This is what was causing my crashes in Windows 10.
I replaced my RAM, I went through meticulously with my drivers, and then I wipe my harddrive and as I'm reinstalling everything I get it reinstalled and it immediately crashed my Windows 10 again.
That is an insane issue to not already have a fix for. Checking on getting another option.
Try going into your router configuration and disable Band Steering under WLAN settings (if it's already disabled, discard this message), so you get two separate SSIDs for your 2.4Ghz and 5Ghz networks.
Rename your 5Ghz SSID so you can easily identify your network in windows, then connect to your 5Ghz network and check if the issue persists. This seems to have fixed the BSOD issue for me.
Over for the last 5 months I’ve had a blue screen every 30-50 minutes with windows 10 and "unexpected kernel mode trap" error. Paid a IT technician $99 to look at my pc and they couldn’t find any issues. Two months later took it to another IT technician and paid $158 to be told that some external device was crashing over and over causing the blue screen. Then I googled A7000 and found this thread. Removed the device and the pc hasn’t crashed once for a week. I was really close to buying a new pc as I was about to lose my sanity not knowing what the issue was.
This device isn’t cheap and for people who are not IT savvy like me they might not what’s causing the issue. NETGEAR needs to fix this issue or stop selling it like others have pointed out. I’ve paid close to $400 for the technicians and the device only to throw it in the bin.
- I also have this adapter and it will blue screen any PC I use it with. DMP file points to the driver crashing each time. It worked for a few months before and now it crashes the entire PC every 20 min or so.
- I’m having this same issue. BSOD with ntoskrnl.exe error involving A7000.sys and I have the dump files to prove it. Please help. I will have to use another adapter if I can’t resolve this.
Hi scoorat
Welcome to NETGEAR Community!
Does issue occur if adapter is connected to 2.4GHz network? 5GHz network? or both band?
What do you do if issue re-occur? Do you need to unplug and replug the adapter? Does restarting the computer temporarily fix the issue?
Please try to plug the adapter to different USB port.
Regards,
Blanca
Community TeamIs there a resolution for this? This is still happening with my A7000 and is a huge problem.
Same here, please netgear step up.
- I am having the same problem. My computer blue screens and says the Kernal Error... I am using 5Ghz and I have unplugged and replaced it multiple times. What happens is it blue screens then auto restarts your computer... then it is fine for a little bit but then blue screens again. I will try plugging it into a different port.
