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Forum Discussion
RV11
Oct 22, 2016Tutor
Adapter A6210 not detected
Was not having any issues at all with my A6210 using Windows 10 until Thursday evening, 10/20, when I updated my software version to number 35. Now, the genie on installation will not detect the ada...
Amphion
Feb 24, 2017Initiate
Like virtually everyone else here I ran afoul of the v1.0.0.35 driver package in Windows 10. As my A6210 had been working fine before this totally-munged update I really didn't want to shell out personal $$ for a new adapter. Digging through this forum provided resolution.
The recommended steps from jprife dated 2016-12-06 worked. I did not add the genie.
Someone mentioned removing the Netgear driver(s) in Windows. I concur. Get the utility DriverStoreExplorer (https://github.com/lostindark/DriverStoreExplorer/releases) and remove all Netgear adapter driver(s) before following jprife's instructions. Also, this article may be of general interest: http://www.cio.com/article/3001691/windows/how-to-reduce-unnecessary-drivers-in-windows-10.html
Netgear, it's clear to me you are not reading your own support forum, and especially clear you are ignoring the pleas of many, many people. Although I was able to regain functionality of my adapter after over two hours of research and reconfiguration (a tremendous expenditure of time for something that should have taken mere minutes) I will echo the sentiment expressed by many, and categorically state I won't be buying any more Netgear products. There are too many other companies out there that make good equipment, actually *do* provide continued support for their products, and do it well. Netgear has obviously decided to let their (former) customers twist in the wind.
And by the way... I am a former field service engineer, and have been servicing clients' networks for years. You have not only lost one customer, but every customer I have and will support. All those tens of thousands in sales your indifference has cost you... Think about that a minute.
JamesGL
Feb 28, 2017Master
Hi All,
Provide me your contact info if you have issues with Windows 10 not detecting the A6210 adapter.
- laughmarApr 08, 2017Aspirant
Cannot get the Genie to pickup the adapter. I have tried all suggestions on the community feedback board. Please help!
- JamesGLApr 10, 2017Master
Hi All,
Here is the latest driver that should fix the issue.
https://kb.netgear.com/000037991/A6210-Software-Version-1-0-0-36
- BernardlouisApr 10, 2017Tutor
I just installed it. For now the adapter is working. Will the connection be stable? Wait and see!