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Forum Discussion

RV11's avatar
RV11
Tutor
Oct 22, 2016

Adapter A6210 not detected

Was not having any issues at all with my A6210 using Windows 10 until Thursday evening, 10/20, when I updated my software version to number 35.  Now, the genie on installation will not detect the ada...
Troubleshooting
laughmar's avatar
laughmar
Aspirant
Apr 08, 2017

 

Cannot get the Genie to pickup the adapter. I have tried all suggestions on the community feedback board. Please help!

  • Bernardlouis's avatar
    Bernardlouis
    Tutor
    Apr 10, 2017

    I just installed it. For now the adapter is working. Will the connection be stable? Wait and see!

  • steveath's avatar
    steveath
    Guide
    Apr 11, 2017

    Installed today as suggested. All went well - Genie working and speed good.

     

    I then went out for about 3 hours and left my PC on. When I returned I had no internet connection. This has not been a problem with the TP-Link adaptor I had been using. I tried to open the Genie a few times without success. It was listed on Task Manager but no cpu activity and no connection. I was about to post this information using my laptop when I decide to unplug and plug the adaptor back in. It then connected as previously. Surely this cannot be right - I don't need to unplug etc every time!?

    • steveath's avatar
      steveath
      Guide
      Apr 12, 2017

      Update

       

      Today I switched on my PC and all was well, but in the last hour I have lost the connection 3 times. The Netgear Genie has automatically reconnected after about a minute.

       

      Sorry but still not good enough - I am switching back to my TP-Link.

  • jprife's avatar
    jprife
    Star
    Apr 12, 2017

    I have downloaded and installed the new driver package and NetGenie, and can confirm that everything now works again as it should.  Thanks!  

    • steveath's avatar
      steveath
      Guide
      Apr 14, 2017

      Thanks for the tip.

       

      I have disabled the power saving and will see how it goes.

    • JamesGL's avatar
      JamesGL
      Master
      Apr 24, 2017

      Hi steveath,

       

      Any update if it resolves your issue?

      • steveath's avatar
        steveath
        Guide
        Apr 24, 2017

        I disabled the power saving as suggested. The adaptor still disconnects when my pc goes into sleep mode (Should it do this?), but so far it reconnects without me having to unplug etc. I'll give it a few more days, but if nothing changes then I think it should be ok.