Forum Discussion

RV11's avatar
RV11
Tutor
Oct 22, 2016

Adapter A6210 not detected

Was not having any issues at all with my A6210 using Windows 10 until Thursday evening, 10/20, when I updated my software version to number 35.  Now, the genie on installation will not detect the ada...
Troubleshooting
JamesGL's avatar
JamesGL
NETGEAR Employee Retired
Apr 23, 2017

Hi steveath,

 

Any update if it resolves your issue?

  • steveath's avatar
    steveath
    Guide
    Apr 24, 2017

    I disabled the power saving as suggested. The adaptor still disconnects when my pc goes into sleep mode (Should it do this?), but so far it reconnects without me having to unplug etc. I'll give it a few more days, but if nothing changes then I think it should be ok.

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 25, 2017

    Hi steveath,

     

    It is normal since no activity when the PC is on sleep mode.

  • steveath's avatar
    steveath
    Guide
    Apr 26, 2017

    If that's the case and as the adaptor is re-connecting after "sleep" then I am pleased to say that all is now ok. Thanks for your help JamesGL

  • JamesGL's avatar
    JamesGL
    NETGEAR Employee Retired
    Apr 27, 2017

    Hi steveath,

     

    If your issue is now resolved we encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The Netgear community looks forward to hearing from you and being a helpful resource in the future!

  • steveath's avatar
    steveath
    Guide
    Apr 28, 2017

    Hi

     

    Not sure if I have added "Accepted Solution" correctly / I have used add a tag. Please let me know if there is another method.