NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
All shares disappeared after updating to Firmware version 6.6.1
When we came into work today, our Netgear is not accessible on the network. All of our non Homes shares have dissappeared and the drive is not accessible via our network. I am able to access the ad...
Netgear support was able to rebuild and fix the issue with the drive. Shortly after they got it back up and running, I started to receive Alert Messages from the drive that media capacity was nearly full. This was a weird message as we only use about 200GB of out 2TB worth of stroage.
Example Message of what we received:
"Less than 20% of volume media's capacity is free. Performance on volume media will degrade if additional capacity is consumed. NETGEAR recommends that you add capacity to avoid performance degradation."
After doing some research, I came across the following thread which explains that the antivirus program that is included on the ReadyNAS was causing the issue. I have since turned off the antivirus program (not really a good option in my option) until the new version of the firmware comes out, which is supposed to fix the issue.
For more information about the antivirus program causing this issue, visit this thread:
Thanks for everyones feedback and suggestion on getting this problem fixed.
If you log in via SSH, do you see the shares?
(Don't do SSH if you're not confident with using it).
ls -l /data
From the logs you downloaded, check in btrfs.log if you see your shares in the subvolume section. Any error at the end of status.log? Any BTRFS error in systemd-journal.log?
Check on your MyNETGEAR account if you're still entitled for Support, if so, you should contact NETGEAR Support.
Thanks jak0lantash,
I have contacted Netgear support to look into the issue. They are working on the device right now.
The shares do show up within the btrfs.log file.
Only error within the status.log has to do with the antivirus: err:system:LOGMSG_ANTIVIRUS_DEF_UPDATE_FAIL Antivirus scanner definition file update failed. (error code: 5)
The are no error message for BTRFS wihin the systemd-journal.log.
perrij3 wrote:I have contacted Netgear support to look into the issue. They are working on the device right now.
I think it was wise to do so. Let us know how it goes.
The main config file for the SMB service is missing some values and the SMB share configuration has been lost. Support would be able to fix this presumably with the default configuration.
This can sometimes happen e.g. when the 4GB root volume is temporarily filled.
Netgear support was able to rebuild and fix the issue with the drive. Shortly after they got it back up and running, I started to receive Alert Messages from the drive that media capacity was nearly full. This was a weird message as we only use about 200GB of out 2TB worth of stroage.
Example Message of what we received:
"Less than 20% of volume media's capacity is free. Performance on volume media will degrade if additional capacity is consumed. NETGEAR recommends that you add capacity to avoid performance degradation."
After doing some research, I came across the following thread which explains that the antivirus program that is included on the ReadyNAS was causing the issue. I have since turned off the antivirus program (not really a good option in my option) until the new version of the firmware comes out, which is supposed to fix the issue.
For more information about the antivirus program causing this issue, visit this thread:
Thanks for everyones feedback and suggestion on getting this problem fixed.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
