- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: FTP Backup error
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
FTP Backup error
Firmware 6.9.2
Occasionally, FTP scheduled backup fails with the errors below. We scheduled the exact FTP backup activities with another client, and everything works: only the ReadyNAS fails.
-------- Backup Job Information -------- Backup Job Name: XXX Backup Job Type: Full Protocol: ftp Backup Source: [remote:ftp]/ftp://xxxx Backup Destination: xxx Backup Start Time: Wed Feb 7 2018 15:05:02 Backup Finish Time: Wed Feb 7 2018 15:09:18 Backup Status: Fail: Connection cannot be established. Check the connection and authentication, if required.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
Up!
@Retired_Memberwrote:Firmware 6.9.2
Occasionally, FTP scheduled backup fails with the errors below. We scheduled the exact FTP backup activities with another client, and everything works: only the ReadyNAS fails.
-------- Backup Job Information -------- Backup Job Name: XXX Backup Job Type: Full Protocol: ftp Backup Source: [remote:ftp]/ftp://xxxx Backup Destination: xxx Backup Start Time: Wed Feb 7 2018 15:05:02 Backup Finish Time: Wed Feb 7 2018 15:09:18 Backup Status: Fail: Connection cannot be established. Check the connection and authentication, if required.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
What about now? Do you want to try upgrading to 6.9.3?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
Yes of course. I'm upgrading just now.
Will tell you in a couple of hours.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
What happens after the upgrade? Or can you connect to FTP in another way?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
I've always had the ability to connect to that ftp.
Anyway, the problem occurs occasionally (let's say 50% of times, or, for a daily job, once it works and the day after it doesn't).
After the upgrade, for two days it seems to be working.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
Unfortunately the problem persists even after the upgrade:
Error backup job xxx: Connection cannot be established. Check the connection and authentication, if required. -------- Backup Job Information -------- Backup Job Name: xxx Backup Job Type: Full Protocol: ftp Backup Source: [remote:ftp]/ftp://path_to_ftp/ Backup Destination: [Backup]/xxx Backup Start Time: Wed Mar 28 2018 15:05:04 Backup Finish Time: Wed Mar 28 2018 15:07:44 Backup Status: Fail: Connection cannot be established. Check the connection and authentication, if required.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
I've been trying to set every one hour, two hours, four hours until 24 hours, schedule full backup first time or every time, but I cannot reproduced this problem. Could you please provide more detailed information?For example, set every few hours, full or incremental backup job, the file size for backup files.Thank you.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
Perhaps it would also be useful to set up a local FTP server for testing, and see if you can replicate the problem on your LAN (removing the internet path from the equation).
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
The bakcup is a daily backup (every 24 hours from 15.05 to 23.05).
Backup Job Type: Full
I could try a local ftp address, but I need the remote one to work.
This is the first time an application fails to connect or whatever other action with my ftp server, so I'm pretty sure it's a Netgear problem, but I'm not able to provide further details.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: FTP Backup error
FWIW, I tried this with an FTP server over the internet, and I also got a connection timeout on a data transfer. The web ui log showed "Connection cannot be established" - though it was in the middle of the backup job, so that particular error is misleading.
The backup job failed at that point.I then re-ran the backup job and it worked correctly. I don't see anything useful in the log zip file. This particular server is fairly slow, so I am wondering if a timeout changed. Is the backup job supposed to retry (e.g., download resume)?
FileZilla transfered the files successfully the first time.