NV+ hard drive tray screws replacement

[wardie]

I've just bought an extra HDD to add to my NV+ thats been working fine for a couple of years now. However I can't find the original pack of remaining screws that came with it for fixing the drive to the tray. The new drive is for tray 4 (right end).

Does anyone know the precise spec of screws I need? Looking at the tray they appear to be special recessed heads to sit flush with the metal tray, whereas so far I have only seen generic 3.5" mounting screws without a recessed head (e.g. http://www.maplin.co.uk/Search.aspx?criteria=A14BJ). I'm not sure these will fit past the other trays / side of bay, as it is quite tight for space in there.

Any advice, specs of screw so I can get locally (UK) appreciated.

[chirpa]

I'll check with the UK office if they can source something.

[wardie]

Thanks. I just tried with some normal 3.5" drive screws and the back pair (near SATA connector) slide past the metal case edge at the front OK as there is a bit of give at first, but the second pair in the middle don't as tray is running parallel by then. I'd rather not bend the case. I can PM you my address if you have some in the your UK office to stick in the post.

[chirpa]

I won't have a reply from them for awhile still since it is currently the middle of the night in the UK.

[wardie]

I think the screws are 6-32 thread 4mm long countersunk head. Can't seem to find an web shop here with them...

Indeed I am aware of the time here (London) - thanks for the reminder to go to bed!

[chirpa]

As a temporary fix to get your disks installed, try stealing (1) screw from the other 3 trays to use on the 4th tray. So each tray will be short one screw, but would still be enough to keep them secure.

[wardie]

Good idea - I will do thanks. I take it I can pull the 3 full trays out & back in whilst the machine is off to get the screws without causing any resync issues (other than for the new disk of course)?

[chirpa]

Yes, do it while the machine is off, and make sure to label the order of the disks.

[ik_zelf]

wardie wrote:

I've just bought an extra HDD to add to my NV+ thats been working fine for a couple of years now. However I can't find the original pack of remaining screws that came with it for fixing the drive to the tray. The new drive is for tray 4 (right end). Does anyone know the precise spec of screws I need? Looking at the tray they appear to be special recessed heads to sit flush with the metal tray, whereas so far I have only seen generic 3.5" mounting screws without a recessed head (e.g. http://www.maplin.co.uk/Search.aspx?criteria=A14BJ). I'm not sure these will fit past the other trays / side of bay, as it is quite tight for space in there. Any advice, specs of screw so I can get locally (UK) appreciated.

same problem here (The Netherlands), I already took all screws from the housing .... Info were to order those would be very welcome ....

[wardie]

Done. Disk 4 now initializing. Thanks. I would appreciate those extra screws still though to bring each drive back to a full compliment so I can be totally screwed :lol: .

Derivative question - I currently have nightly frontview backups set up off a snapshot. The initialization & volume expansion will likely run into the time window for these tonight. Do I need to disable snapshot & backups or will it work just fine off the 3 disks or ignore those actions until the 4th is online? I think I saw a post saying you didn't have to but I'm not sure and would rather know from the Force...

[edit: expansion finished prior to my nightly backups. Result! ]

[wardie]

Well, I just purchased a ReadyNAS Duo as a backup solution (1x500Gb model) and guess what? It came with 8 spare screws giving me four for the spare drive bay in that machine, and four extra ones I can use on the NV+.

I'm assuming the drive trays (at least the screws) are the same - you can confirm? If so I will re-use them and don't need any from your UK people chirpa.

p.s. I would not recommend buying a Duo just to get four screws as it's substantially more than $5.99 :lol:

[chirpa]

wardie wrote:
I'm assuming the drive trays (at least the screws) are the same - you can confirm?

Confirmed. All the trays use the same screws.

[essd]

chirpa wrote:
wardie wrote: I'm assuming the drive trays (at least the screws) are the same - you can confirm? Confirmed. All the trays use the same screws.

To the forum admins:

Is someone able to confirm the actual measurements of the screws? The OP suggested that the screws were 6-32 4mm pan head, but based on my observations, it looks like 6 mm may be the correct answer. Is there an official answer to this question?

I know that we can buy these screws from the moderators, but I don't know if I can wait that long and I'd like to try to source them locally instead.

Thanks!

-essd

[chirpa]

essd wrote:
the screws were 6-32 4mm pan head, but based on my observations, it looks like 6 mm may be the correct answer. Is there an official answer to this question?

It is 4mm.

[Flash1]

Now that is what I call a detailed response!!

[SuperFlyBoy1]

chirpa wrote:
make sure to label the order of the disks.

Hi Chirpa,

Is this required?

So one has to label as to which disk was in Bay 1, Bay 2, etc.?

TIA!

[chirpa]

SuperFlyBoy wrote:
Is this required? So one has to label as to which disk was in Bay 1, Bay 2, etc.?

When removing disks, it is wise to keep them in the same order.

[wdc77]

Hi Chirpa,

Any luck with the UK office re. getting replacement screws - mine went missing during my house move so can't get my Duo going at all (I had to pull out the drive cause it failed after only a month *groan*)

Cheers

[colindchapman]

Hi Chirpa,

I called Netgear's 1-866-252-9921 support number in an effort to order 4 hard drive tray screws, and the gentleman with whom I spoke was unable to help -- he recommended that I go to a local hardware store. Is there a way to order these screws straight from Netgear so that I'm certain I get the right parts? I'm in the US.

Thanks,

Colin

[chirpa]

colindchapman wrote:
I called Netgear's 1-866-252-9921 support number in an effort to order 4 hard drive tray screws, and the gentleman with whom I spoke was unable to help -- he recommended that I go to a local hardware store. Is there a way to order these screws straight from Netgear so that I'm certain I get the right parts? I'm in the US.

Did you get a case number with them at all? If not, PM me what email address you have registered with NETGEAR, and I can probably look it up. Once I have a case number, we can call you to get credit card info for payment, $5.95, which basically covers shipping.

[chirpa]

Received your PM. I corrected an issue with your product registration. It listed Country:Other, set that to USA, and it now shows the right option for the tech. I have asked the techs to give you a call back to setup the purchase.

Once that is complete, they will notify me and the screws will get shipped out. Too late today to ship, so they would go out on Monday instead.

[slawsonb]

Can anyone tell me where I can buy these screws. I'm in the US.

Bruce

[dbott67]

Bruce,

I believe that you can get these direct from Netgear for a nominal fee by calling support (# in my signature below).

Were the screws missing from the box or do you need extra?

The specs of the screws are as below, and should be able to order them from a specialty hardware store (or possibly a computer shop):

[slawsonb]

They were missing. I have searched high and low for these screws from many vendors but no luck. They are a very rare size. This is why I asked where they could be purchased.

dbott67 wrote:
Bruce, I believe that you can get these direct from Netgear for a nominal fee by calling support (# in my signature below). Were the screws missing from the box or do you need extra? The specs of the screws are as below, and should be able to order them from a specialty hardware store (or possibly a computer shop):

[dbott67]

I would contact support and see if they will send them to you for free. You could also try sending a PM to chirpa or Dooku to see if they can locate some for you.

-Dave