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NV+ hard drive tray screws replacement

wardie
Aspirant

NV+ hard drive tray screws replacement

I've just bought an extra HDD to add to my NV+ thats been working fine for a couple of years now. However I can't find the original pack of remaining screws that came with it for fixing the drive to the tray. The new drive is for tray 4 (right end).

Does anyone know the precise spec of screws I need? Looking at the tray they appear to be special recessed heads to sit flush with the metal tray, whereas so far I have only seen generic 3.5" mounting screws without a recessed head (e.g. http://www.maplin.co.uk/Search.aspx?criteria=A14BJ). I'm not sure these will fit past the other trays / side of bay, as it is quite tight for space in there.

Any advice, specs of screw so I can get locally (UK) appreciated.
ReadyNAS NV+, 4x500GB Seagate ST3500630NS, RAIDiator 4.1.6, APC Back-UPS ES 700VA 230V UK
ReadyNAS Duo, 2x1TB Samsung HD103UJ, RAIDiator 4.1.6
Message 1 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

I'll check with the UK office if they can source something.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 2 of 52
wardie
Aspirant

Re: NV+ hard drive tray screws replacement

Thanks. I just tried with some normal 3.5" drive screws and the back pair (near SATA connector) slide past the metal case edge at the front OK as there is a bit of give at first, but the second pair in the middle don't as tray is running parallel by then. I'd rather not bend the case. I can PM you my address if you have some in the your UK office to stick in the post.
ReadyNAS NV+, 4x500GB Seagate ST3500630NS, RAIDiator 4.1.6, APC Back-UPS ES 700VA 230V UK
ReadyNAS Duo, 2x1TB Samsung HD103UJ, RAIDiator 4.1.6
Message 3 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

I won't have a reply from them for awhile still since it is currently the middle of the night in the UK.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 4 of 52
wardie
Aspirant

Re: NV+ hard drive tray screws replacement

I think the screws are 6-32 thread 4mm long countersunk head. Can't seem to find an web shop here with them...

Indeed I am aware of the time here (London) - thanks for the reminder to go to bed!
ReadyNAS NV+, 4x500GB Seagate ST3500630NS, RAIDiator 4.1.6, APC Back-UPS ES 700VA 230V UK
ReadyNAS Duo, 2x1TB Samsung HD103UJ, RAIDiator 4.1.6
Message 5 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

As a temporary fix to get your disks installed, try stealing (1) screw from the other 3 trays to use on the 4th tray. So each tray will be short one screw, but would still be enough to keep them secure.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 6 of 52
wardie
Aspirant

Re: NV+ hard drive tray screws replacement

Good idea - I will do thanks. I take it I can pull the 3 full trays out & back in whilst the machine is off to get the screws without causing any resync issues (other than for the new disk of course)?
ReadyNAS NV+, 4x500GB Seagate ST3500630NS, RAIDiator 4.1.6, APC Back-UPS ES 700VA 230V UK
ReadyNAS Duo, 2x1TB Samsung HD103UJ, RAIDiator 4.1.6
Message 7 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

Yes, do it while the machine is off, and make sure to label the order of the disks.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 8 of 52
ik_zelf
Aspirant

Re: NV+ hard drive tray screws replacement

wardie wrote:
I've just bought an extra HDD to add to my NV+ thats been working fine for a couple of years now. However I can't find the original pack of remaining screws that came with it for fixing the drive to the tray. The new drive is for tray 4 (right end).

Does anyone know the precise spec of screws I need? Looking at the tray they appear to be special recessed heads to sit flush with the metal tray, whereas so far I have only seen generic 3.5" mounting screws without a recessed head (e.g. http://www.maplin.co.uk/Search.aspx?criteria=A14BJ). I'm not sure these will fit past the other trays / side of bay, as it is quite tight for space in there.

Any advice, specs of screw so I can get locally (UK) appreciated.



same problem here (The Netherlands), I already took all screws from the housing .... Info were to order those would be very welcome ....
Message 9 of 52
wardie
Aspirant

Re: NV+ hard drive tray screws replacement

Done. Disk 4 now initializing. Thanks. I would appreciate those extra screws still though to bring each drive back to a full compliment so I can be totally screwed :lol: .

Derivative question - I currently have nightly frontview backups set up off a snapshot. The initialization & volume expansion will likely run into the time window for these tonight. Do I need to disable snapshot & backups or will it work just fine off the 3 disks or ignore those actions until the 4th is online? I think I saw a post saying you didn't have to but I'm not sure and would rather know from the Force...

[edit: expansion finished prior to my nightly backups. Result! ]
ReadyNAS NV+, 4x500GB Seagate ST3500630NS, RAIDiator 4.1.6, APC Back-UPS ES 700VA 230V UK
ReadyNAS Duo, 2x1TB Samsung HD103UJ, RAIDiator 4.1.6
Message 10 of 52
wardie
Aspirant

Re: NV+ hard drive tray screws replacement

Well, I just purchased a ReadyNAS Duo as a backup solution (1x500Gb model) and guess what? It came with 8 spare screws giving me four for the spare drive bay in that machine, and four extra ones I can use on the NV+.

I'm assuming the drive trays (at least the screws) are the same - you can confirm? If so I will re-use them and don't need any from your UK people chirpa.

p.s. I would not recommend buying a Duo just to get four screws as it's substantially more than $5.99 :lol:
ReadyNAS NV+, 4x500GB Seagate ST3500630NS, RAIDiator 4.1.6, APC Back-UPS ES 700VA 230V UK
ReadyNAS Duo, 2x1TB Samsung HD103UJ, RAIDiator 4.1.6
Message 11 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

wardie wrote:
I'm assuming the drive trays (at least the screws) are the same - you can confirm?
Confirmed. All the trays use the same screws.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 12 of 52
essd
Aspirant

Re: NV+ hard drive tray screws replacement

chirpa wrote:
wardie wrote:
I'm assuming the drive trays (at least the screws) are the same - you can confirm?
Confirmed. All the trays use the same screws.


To the forum admins:

Is someone able to confirm the actual measurements of the screws? The OP suggested that the screws were 6-32 4mm pan head, but based on my observations, it looks like 6 mm may be the correct answer. Is there an official answer to this question?

I know that we can buy these screws from the moderators, but I don't know if I can wait that long and I'd like to try to source them locally instead.

Thanks!

-essd
Message 13 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

essd wrote:
the screws were 6-32 4mm pan head, but based on my observations, it looks like 6 mm may be the correct answer. Is there an official answer to this question?
It is 4mm.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 14 of 52
Flash1
Aspirant

Re: NV+ hard drive tray screws replacement

Now that is what I call a detailed response!!
ReadyNAS Pro 6 | 1GB RAM [ 6-6-6-18 DDR2 ] | 3 x 3TB (Hitachi Deskstar / HDS723030ALA640) | X-RAID2 | 4.2.26
ReadyNAS NV+ | 1GB RAM [ 2.5-3-3-7 ] | 4 x 1TB (Seagate Barracuda ES.2 / ST31000340NS) | X-RAID | 4.1.13
ReadyNAS 600a | 256MB RAM [2.0-3-3-7] | 4 x 250GB (Seagate Barracuda 7200.8 / ST3250823AS) | X-RAID | 4.1.13
Message 15 of 52
SuperFlyBoy1
Aspirant

Re: NV+ hard drive tray screws replacement

chirpa wrote:
make sure to label the order of the disks.

Hi Chirpa,

Is this required?

So one has to label as to which disk was in Bay 1, Bay 2, etc.?

TIA!
Message 16 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

SuperFlyBoy wrote:
Is this required? So one has to label as to which disk was in Bay 1, Bay 2, etc.?

When removing disks, it is wise to keep them in the same order.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 17 of 52
wdc77
Aspirant

Re: NV+ hard drive tray screws replacement

Hi Chirpa,

Any luck with the UK office re. getting replacement screws - mine went missing during my house move so can't get my Duo going at all (I had to pull out the drive cause it failed after only a month *groan*)

Cheers
Message 18 of 52
colindchapman
Aspirant

Re: NV+ hard drive tray screws replacement

Hi Chirpa,

I called Netgear's 1-866-252-9921 support number in an effort to order 4 hard drive tray screws, and the gentleman with whom I spoke was unable to help -- he recommended that I go to a local hardware store. Is there a way to order these screws straight from Netgear so that I'm certain I get the right parts? I'm in the US.

Thanks,

Colin
Message 19 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement

colindchapman wrote:
I called Netgear's 1-866-252-9921 support number in an effort to order 4 hard drive tray screws, and the gentleman with whom I spoke was unable to help -- he recommended that I go to a local hardware store. Is there a way to order these screws straight from Netgear so that I'm certain I get the right parts? I'm in the US.
Did you get a case number with them at all? If not, PM me what email address you have registered with NETGEAR, and I can probably look it up. Once I have a case number, we can call you to get credit card info for payment, $5.95, which basically covers shipping.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 20 of 52
chirpa
Luminary

Re: NV+ hard drive tray screws replacement (#8219026)

Received your PM. I corrected an issue with your product registration. It listed Country:Other, set that to USA, and it now shows the right option for the tech. I have asked the techs to give you a call back to setup the purchase.

Once that is complete, they will notify me and the screws will get shipped out. Too late today to ship, so they would go out on Monday instead.
Jedi Council Alumni | See my profile About page for my ReadyNAS history (2004-2012) |
https://twitter.com/chirpah/status/852389882764840960/photo/1
Message 21 of 52
slawsonb
Aspirant

Re: NV+ hard drive tray screws replacement

Can anyone tell me where I can buy these screws. I'm in the US.

Bruce
Message 22 of 52
dbott67
Guide

Re: NV+ hard drive tray screws replacement

Bruce,

I believe that you can get these direct from Netgear for a nominal fee by calling support (# in my signature below).

Were the screws missing from the box or do you need extra?

The specs of the screws are as below, and should be able to order them from a specialty hardware store (or possibly a computer shop):

Message 23 of 52
slawsonb
Aspirant

Re: NV+ hard drive tray screws replacement

They were missing. I have searched high and low for these screws from many vendors but no luck. They are a very rare size. This is why I asked where they could be purchased.


dbott67 wrote:
Bruce,

I believe that you can get these direct from Netgear for a nominal fee by calling support (# in my signature below).

Were the screws missing from the box or do you need extra?

The specs of the screws are as below, and should be able to order them from a specialty hardware store (or possibly a computer shop):

Message 24 of 52
dbott67
Guide

Re: NV+ hard drive tray screws replacement

I would contact support and see if they will send them to you for free. You could also try sending a PM to chirpa or Dooku to see if they can locate some for you.

-Dave
Message 25 of 52
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