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No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

mstevensjr
Aspirant

No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

All volumes on the readynas are gone. Further I get a message to "Remove inactive volumes to use the disk. disk #2, 3, 4.  Can someone please help me get stated with this, I have uploaded logs to netgear support but have not heard anything back from them; do they not respond to queries?

Model: RN10441D|ReadyNAS 100 Series 4- Bay (4x 1TB Desktop)
Message 1 of 8

Accepted Solutions
JennC
NETGEAR Employee Retired

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Hello mstevensjr,

 

I checked the System_log-ras-readynas-20170815-113623 as I believe that is the latest. It appears your ReadyNAS 104 is running 6.7.5 firmware. I found almost all of your disks have gone bad.

 

Channel:            0
Model:              TOSHIBA DT01ACA100
Serial:             9675DMHMS
  ATA Error Count:                0
  Reallocated Sectors:          0
  Reallocation Events:           0
  Spin Retry Count:                0
  Current Pending Sector Count:   8

 

Channel:            1
Model:              TOSHIBA DT01ACA100
Serial:             43PW8VMNS

  ATA Error Count:                0
  Reallocated Sectors:          0
  Reallocation Events:          0
  Spin Retry Count:               0
  Current Pending Sector Count:   0


Channel:            2
Model:              TOSHIBA DT01ACA100
Serial:             43P39JPNS

  ATA Error Count:                428
  Reallocated Sectors:          638
  Reallocation Events:          638
  Spin Retry Count:               0
  Current Pending Sector Count:   3776


Channel:            3
Model:              TOSHIBA DT01ACA100
Serial:             43PW8WSNS

  ATA Error Count:                36701
  Reallocated Sectors:          7
  Reallocation Events:          7
  Spin Retry Count:               0
  Current Pending Sector Count:   0

 

The disks in channel 2 and 3 are having real trouble while the first disk has pending error. I suggest you get a data recovery service already. There are some data recovery services available on the Internet, Netgear does have too but this is beyond the support scope that you may need to purchase the data recovery service contract.

 

Regards,

JennC
NETGEAR Community Team

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Message 6 of 8

All Replies
JennC
NETGEAR Employee Retired

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Hello mstevensjr,

 

You have mentioned that all volumes are gone, so I assume we do not have data to recovery anymore, is that right?

 

Maybe you could upload the logs at www.wikisend.com and PM me the download link as I do not have access to the email address where you sent the logs.

 

Welcome to the community!

 

Regards,

JennC
NETGEAR Community Team
Message 2 of 8
mstevensjr
Aspirant

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Two sets of log files...

 

sent via pm. 

Thanks.

Message 3 of 8
JennC
NETGEAR Employee Retired

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Hello mstevensjr,

 

I have not recieved any PM from you. 🙂

 

Regards,

JennC

JennC
NETGEAR Community Team
Message 4 of 8
mstevensjr
Aspirant

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Ok I just pm'ed you; hopefully this one gets to you.

Message 5 of 8
JennC
NETGEAR Employee Retired

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Hello mstevensjr,

 

I checked the System_log-ras-readynas-20170815-113623 as I believe that is the latest. It appears your ReadyNAS 104 is running 6.7.5 firmware. I found almost all of your disks have gone bad.

 

Channel:            0
Model:              TOSHIBA DT01ACA100
Serial:             9675DMHMS
  ATA Error Count:                0
  Reallocated Sectors:          0
  Reallocation Events:           0
  Spin Retry Count:                0
  Current Pending Sector Count:   8

 

Channel:            1
Model:              TOSHIBA DT01ACA100
Serial:             43PW8VMNS

  ATA Error Count:                0
  Reallocated Sectors:          0
  Reallocation Events:          0
  Spin Retry Count:               0
  Current Pending Sector Count:   0


Channel:            2
Model:              TOSHIBA DT01ACA100
Serial:             43P39JPNS

  ATA Error Count:                428
  Reallocated Sectors:          638
  Reallocation Events:          638
  Spin Retry Count:               0
  Current Pending Sector Count:   3776


Channel:            3
Model:              TOSHIBA DT01ACA100
Serial:             43PW8WSNS

  ATA Error Count:                36701
  Reallocated Sectors:          7
  Reallocation Events:          7
  Spin Retry Count:               0
  Current Pending Sector Count:   0

 

The disks in channel 2 and 3 are having real trouble while the first disk has pending error. I suggest you get a data recovery service already. There are some data recovery services available on the Internet, Netgear does have too but this is beyond the support scope that you may need to purchase the data recovery service contract.

 

Regards,

JennC
NETGEAR Community Team
Message 6 of 8
mstevensjr
Aspirant

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Ok thanks for your efforts.

 

 

Message 7 of 8
JennC
NETGEAR Employee Retired

Re: No volumes exits, remove inactive volumes to use the disk. Disk #2,3,4.

Hello mstevensjr,

 

You are most welcome. If your issue is now resolved, we encourage you to mark the appropriate reply as the “Accept as Solution” or post what resolved it and mark it as solution so others can be confident in benefiting from the solution. 
 
The Netgear community appreciates your contribution to the community!
 
Regards,

JennC
NETGEAR Community Team
Message 8 of 8
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