ReadyNAS 10200 backing up prior to reset to factory defaults

[tsherr]

I have a ReadyNAS 10200 on which I recently did a firmware update.  After the update, it disappeared from my network, and I can't find it with RAIDar.  I tried resetting it, but that made no difference, so I assume the next step is to reset it to factory defaults.  I don't want to lose my data, so I'm hoping I can use Clonezilla or Acronis to backup my drive, do the factory reset, then the firmware update, and then restore my files.

Is there a best practice for this?

Thanks!

[StephenB]

You probably need a USB boot recovery.  Read through this before you do anything else: http://kb.netgear.com/app/answers/detail/a_id/29961?utm_source=community&utm_medium=announcement&utm...

[tsherr]

If I do a USB Recovery Reboot, will I lose any data?

[StephenB]

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@tsherr wrote:

If I do a USB Recovery Reboot, will I lose any data?

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You shouldn't. 

When you said "I tried resetting it..." what exactly did you do? Just pull the plug and power up again?  Or something else?

[tsherr]

I did a power cycle and I also tried an OS Reinstall.  Before I do the USB recovery, I'd like to pull the drive and backup my files.  What's the best way to clone the drive?

[StephenB]

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@tsherr wrote:

I did a power cycle and I also tried an OS Reinstall.  Before I do the USB recovery, I'd like to pull the drive and backup my files.  What's the best way to clone the drive?

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That depends on the OS of the computer you are using to clone.

Since the drive is working fine, any program that does a sector-by-sector copy should work.