Yesterday our ReadyNAS Pro 6 running firmware version 6.8.1 became inaccessable and upon reboot, shows the main voulume missing: This problem occured without any error warnings beforehand. As you can imagine this is extremely scary, as we run our business off this server. The good news is we have a full and current backup which ran the night before this happened. We would prefer to recover the existing volume if possible since resync and restore takes about a week. Also, we're very concerned about this happening again and want to diagnose the cause so it can be prevented in the future. Any help appreciated. I've downloaded a full log set and will turn on Secure Diagnostic Mode if needed. We've shut the NAS down for safety until we get further instructions. Thanks for your help.--dhl

Just got off the phone with Netgear Tier 2 support. After looking around the admin panel with TeamViewer, the agent said that because we're running OS6 he was unable to provide any further support. His advice was to revert to OS4, but we can't do that because we need remote access features that OS4 no longer supports. To his credit, he read this thread and refunded the support fee. So now we're stuck. Another issue I noticed with the device - it takes 5-10 minutes for it to boot once it's powered on. This is strange as my Pro 6 in San Francisco always starts right up as soon as I press the front button. I'm wondering if we might have a faulty PSU and if that may have been a cause for the inactive volume? mdgm-ntgr - I've sent you an email with logs. I'm hoping you might have time to take a look. I'm in LA with the device today and tomorrow. Thanks!--dhl

Bumping this topic - we're working with local files pulled from the backup but really need help. mdgm-ntgr, StephenB - any advice? Thanks!--dhl

Unfortunately it's not something I can help with. Hopefully someone from Netgear will reach out to you and at least check your logs.

Thanks StephenB. I've tagged mdgm-ntgr so hopefully, he or another Netgear guru will check in. I've got logs ready to send.

If you click in the box for the upper volume, does it then highlight just the drive in bay 5? I agree that it is best to wait for a Netgear rep to look at your logs. But what it looks like to me is that your NAS somehow thinks that the drive in bay 5 is a separate volume, the main one at that, and is complaing that the remaining drives are "dirty" with data from some other volume, also named data. But two volumes with the same name are not allowed. In that case, booting with just drives 1, 2, 3, 4, & 6 would likely work. While you wait for somebody to look at the logs, it may be a good time to test the drives and see if one has a problem that is creating this situation. Using a PC and manufacturer's tools is much better, and faster, than using the NAS's disk test.

ReadyNAS Pro 6 Inactive Volumes - Main Volume Gone

15 Replies

dhl
Luminary
Oct 17, 2017
Bumping this topic - we're working with local files pulled from the backup but really need help.

mdgm-ntgr, StephenB - any advice?

Thanks!
--dhl
- StephenB
  Guru
  Oct 17, 2017
  Unfortunately it's not something I can help with. Hopefully someone from Netgear will reach out to you and at least check your logs.
  - dhl
    Luminary
    Oct 17, 2017
    Thanks StephenB. I've tagged mdgm-ntgr so hopefully, he or another Netgear guru will check in. I've got logs ready to send.
a_carneiro
Tutor
Oct 23, 2017
Exactly the same problem here.
Just upgraded to 6.8.1 and now my main volume is gone!
- dhl
  Luminary
  Oct 23, 2017
  I'm in LA and working with the NAS. The upper volume shows all disks inactive as well:
  
  We really need to know if this is a hardware problem or a firmware bug.
  - dhl
    Luminary
    Oct 23, 2017
    Just got off the phone with Netgear Tier 2 support. After looking around the admin panel with TeamViewer, the agent said that because we're running OS6 he was unable to provide any further support. His advice was to revert to OS4, but we can't do that because we need remote access features that OS4 no longer supports. To his credit, he read this thread and refunded the support fee.
    
    So now we're stuck.
    
    Another issue I noticed with the device - it takes 5-10 minutes for it to boot once it's powered on. This is strange as my Pro 6 in San Francisco always starts right up as soon as I press the front button. I'm wondering if we might have a faulty PSU and if that may have been a cause for the inactive volume?
    
    mdgm-ntgr - I've sent you an email with logs. I'm hoping you might have time to take a look. I'm in LA with the device today and tomorrow.
    
    Thanks!
    --dhl

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ReadyNAS Pro 6 Inactive Volumes - Main Volume Gone

15 Replies

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