NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

VelocityKendal's avatar
Dec 03, 2015

ReadyNas Duo v1 keeps locking up (inaccessible)

Hello everyone,

 

My ReadyNas Duo has been running faultlessly for years then suddenly I noticed is was offline in my LAN and I couldn't access Frontview in a browser. The device seemed to have frozen and it wouldn't shut down normally using the power button, I had to pull the cable. When restarting it the fans whirred noisily as usual but it didn't boot up properly and become usable again, Frontview was still inaccessible. the only way I could regain access to Frontview was rebooting with the reset button at the rear depressed and even then the NAS fell over again at some point during the day, I just can't get it stable. here's the system:

 

Model:ReadyNAS Duo [X-RAID]
Serial:24M4137000BAA
Firmware:RAIDiator 4.1.14 [1.00a043] 
Memory:256 MB [2.5-3-3-7]
IPv4 address::192.168.0.11
Volume C:Online, X-RAID, 2 disks, 50% of 1846 GB used

 

After doing some searching here I've enabled SSH and done a 'df -h'

 

Filesystem            Size  Used Avail Use% Mounted on
/dev/hdc1             1.9G  772M  1.1G  39% /
tmpfs                  16k     0   16k   0% /USB
/dev/c/c              1.8T  927G  919G  51% /c

 

It's at this point I'm a bit stumped with what to do next. I've used a bash terminal a bit before in the past but I don't really know how to go about troubleshooting this.

 

Can anyone help?

 

Thanks

7 Replies

  • Your OS partition looks ok.

     

    Have you gotten the data off the NAS?

    • VelocityKendal's avatar
      VelocityKendal
      Aspirant

      StephenB wrote:

      Your OS partition looks ok.

       

      Have you gotten the data off the NAS?


       

      No not yet, I don't currently have any means to move the data anywhere. For the relatively brief periods of time I can get it up and running I can browse the shares on the network as normal. i was kind of hoping to address the cause of it falling over without having to move the data off the disks.

      • JennC's avatar
        JennC
        NETGEAR Employee Retired

        Hello VelocityKendal,

         

        Welcome to the community!

         

        It is best you back up the data asap. Then download logs from the FrontView once you get access to it again.

         

        Regards,

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More