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borisw37's avatar
borisw37
Aspirant
Feb 11, 2016

ReadyNas NV+ V2 - Main volume not found (volume scan failed to run properly)

I have a ReadyNas NV+ V2.

4x2TB disks installed, 2 external USB drives for backup.

Everything was running ok, then I shut it down and physically moved the NAS to a new location, new network.

After updating the IP address the NAS seems to boot just fine, but the main volume is not visible! 

System->Overview->Volumes  shows the two USB drives (volumes)

System->Info->Info shows the four 2TB drives and all of them are shown as healthy, status OK

System->Info->Logs latest entry:

Wed Feb 10 20:54:32 EST 2016

Wed Feb 10 20:54:32 EST 2016	
The paths for the shares listed below could not be found. Typically, this occurs when the ReadyNAS is unable to access the data volume.

media
public
backup

Wed Feb 10 20:52:34 EST 2016	
Volume scan failed to run properly.

 

Any thougths?

 

Thank you,

 

Boris.

 

 

 

6 Replies

  • BrianL2's avatar
    BrianL2
    NETGEAR Employee Retired

    Hi borisw37,

     

    Were the drives removed then re-inserted? Kindly download the logs and send it to us.

     

     

    Kind regards,

     

    BrianL

    NETGEAR Community Team

    • borisw37's avatar
      borisw37
      Aspirant

      Brian,

       

      The drives were not removed/reinstalled.

      *Log files sent.

       

      Thank you,

       

      Boris.

      • BrianL2's avatar
        BrianL2
        NETGEAR Employee Retired

        Hi borisw37,

         

        I have seen events of disk failure dated last December, January and February. When you replaced these aformentioned disks (1&2) was the volume rebuilt and its data accessible afterwards? I suggest that you contact our support team to further check your system and they'll try to help you recover your data. Expect that there will be a fee for the said process.

         

         

        Kind regards,

         

        BrianL
        NETGEAR Community Team

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