Remove readycloud users

[dtarin]

I have a few ReadyCloud users remaining on my 516 system.  

The readycloud service has now shut down so how do I remove the unused users?

[NiveditaP3]

Hello @dtarin 

And welcome to the NETGEAR Community! 🙂 
You can delete the ReadyCloud users from the Admin UI of ReadyNAS.

Steps :

1.Browse the IP address

2. Log in to your ReadyNAS.
3. Select Accounts > Cloud Users.
The list of users displays.
4. From the list of users, select the user account.
5. Click the Delete button in the pop-up menu.
6. Confirm the deletion.
The user is deleted.

Have a lovely day, 
Nivedita Pa
Netgear Team 
  

[StephenB]

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@dtarin wrote:

The readycloud service has now shut down so how do I remove the unused users?

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Unfortunately I don't think you can.

@AnishaA - any chance Netgear could provide some instructions (likely using ssh).  It'd also be good to get an OS update that removes the ReadyCloud service, since it does take up resources in the NAS.

[dtarin]

Agreed, it would be useful to know how to remove it via terminal if we can't do it via Frontview anymore.

[StephenB]

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@NiveditaP3 wrote:

You can delete the ReadyCloud users from the Admin UI of ReadyNAS.

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No, that doesn't work. If you try your process, you will find that on step 5 you get this popup:

Of course you can't use the ReadyCloud link because the service has been taken down.  Clicking "ok" of course just dismisses the pop-up.

Note this NAS has the ReadyCloud service set to off.

[AnishaA]

Hello @StephenB ,

Yes, since the ReadyCLoud is terminated it cannot be achieved via GUI. We are not sure about the SSH to remove the users from the account. We will look into it and provide the SSH commands for removing the user.

Have a lovely day, 
Anisha A
Netgear Team 

[AnishaA]

Helo @dtarin ,

It is not possible to remove the user from the login as the ReadyCLoud services have been terminated. 

We can no longer access the ReadyCLoud link. So it is not possible to remove the user in any of the methods. Even in SSH.

Have a lovely day, 
Anisha A
Netgear Team 

[Agent4046]

This is not a very satisfactory answer. 
Hi @pryan1 Please could you have someone look into this and get a slightly better answer for the community?

kind regards
-You Know Who

[Leventh]

Since ReadyCloud service was shutdown we can't delete cloud user via GUI because it's trying to forward ReadyCloud account page which is no longer available.
Is there any other solution with leaving alone ReadyNAS users?

[StephenB]

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@Leventh wrote:

Since ReadyCloud service was shutdown we can't delete cloud user via GUI because it's trying to forward ReadyCloud account page which is no longer available.
Is there any other solution with leaving alone ReadyNAS users?

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The mods said there wasn't.  I took a brief look and didn't see one either.

The only way I know of is to do a factory default (which would then require setting up the NAS again and restoring all the files from backup).

[Leventh]

@StephenB
I see and didn't see one either too.
Thanks anyway.

[BMac2021]

Is there anyway to remove cloud users now off the readyNAS?

[schumaku]

Lengthy discussion here, still open: Remove ReadyCloud Users 

Challenging a moderator to merge your question there.

[StephenB]

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@BMac2021 wrote:

Is there anyway to remove cloud users now off the readyNAS?

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Installing 6.10.10 might do it.  Though it will also remove the ability to install apps from the web ui - if it does that, you should be able do downgrade back to 6.10.9 (which wouldn't add back any accounts).