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Re: EX6150 disconnect clients after a time period.

EX6150 disconnect clients after a time period.

After installing two separate EX6150 as AP (access points) they both disconnect

Wi-Fi devices/clients, which are wall mounted and steadily fix’ed.

This behavior are observed after apparently one or two hours,

on both Wi-Fi band. (2.4 & 5 Ghz), or with single band operation.

The client requires manual reconnection to the EX6150.

The EX6150 have been reset to factory default and moved around at various locations,

but no more than a few meter from the clients and various Wi-Fi channels have been tested,

but the same behavior is observed constantly.

This is not observed on any other tested AP or WiFi-Routers,

with same clients and environment. (Asus, Zyxel, Cisco, D-link, and so on)

 

If this is a built in function it should be as an option,

if not, it should be dealt with as a bug and fix’ed.

 

Message 1 of 6
nhann
NETGEAR Employee Retired

Re: EX6150 disconnect clients after a time period.


Hi @SteinarGrande,

 

Can you please confirm the firmware version on the EX6150 and which router is connected to it?

 

Message 2 of 6

Re: EX6150 disconnect clients after a time period.

The Netgear support web page state there is one (1), fw, the initial. The router is irrelevant.

Message 3 of 6
nhann
NETGEAR Employee Retired

Re: EX6150 disconnect clients after a time period.

Hi @SteinarGrande,

 

You can try re-flashing the initial firmware onto the EX6150. Download the zip from the support page, unzip the .chk file and manually upload it to your EX6150.

See page 42 of 50: http://www.downloads.netgear.com/files/GDC/EX6150/EX6150_UM_7apr2015.pdf

 

Also try changing to WiFi channels that are less crowded, on the EX6150.

 

 

If you are still experiencing issues, please open a case with Support:

http://support.netgear.com/general/contact/default.aspx

Message 4 of 6

Re: EX6150 disconnect clients after a time period.

it's already done, no solutions 

Message 5 of 6
nemesyssoft
Aspirant

Re: EX6150 disconnect clients after a time period.

I have exaclty the same problem. I have tried 2 different EX6150 and both exhibit the same problem. After a few minutes, the connection to the devices drops. There is a hardware problem somewhere and Netgear is unaware of it. I upgraded the firmware on both devices and they do exactly the same thing.

Message 6 of 6
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