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Have not had ANY kind of support at all since March 16th, 2019
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Have not had ANY kind of support at all since March 16th, 2019
The serial number is 4D3A8B75A063D
MODEL # EX6120
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Re: Have not had ANY kind of support at all since March 16th, 2019
Please file a support ticked here:
https://www.netgear.com/mynetgear/registration/login.aspx
What is the problem?
Maybe we can help you out here in the forums while you wait for support from NG to contact you.
What Firmware version is loaded on the EX?
What is the Mfr and model# of the main host router the NG extender is connected too?
What is the size of your home? Sq Ft?
What is the distance between the router and extender(s)? 30 feet is recommended in between them to begin with depending upon building materials when wirelessly connected.
What channels are you using on the main host router?
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