Reset Nighthawk X6S AC3000 EX8000

[brmd]

Hi,

I changed my router provider and now I can't reset my extender to configure it with the new router. I followed these instructions at [https://kb.netgear.com/000060616/How-do-I-perform-a-factory-reset-on-my-NETGEAR-WiFi-range-extender], but my extender still shows my previous router's settings. I also tried to connect locally (via Ethernet), but the default login/password doesn't work. How can I reset my extender?

Thank you.

[plemans]

Many times I see users try a factory reset and just click the reset button or do it powered off. 

PUsh and hold reset for up to 15 seconds while the device is powered on. The lights will change when held long enough