NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
PlayStation Portal - Wifi Issues - Nighthawk AC1900 WiFi Cable Modem Router - C7000v2
Router: Nighthawk AC1900 WiFi Cable Modem Router Model: C7000 v2 Product Page: https://www.netgear.com/support/product/c7000v2/ I'm having Wifi issues when doing remote play via my PlayStation Portal. My PS5 is wired via ethernet and gets around 654 Mbps connection speed (download) and 22.0 Mbps connection speed (upload). My ISP is Spectrum. I get about 109 Mbps download speed and 17.34 Mbps upload speed when connected to 5G WiFi. We have 16 devices connected to 5G WiFi and 3 devices connected to 2.4G WiFi. When I connect to the PS5 via remote play on the PlayStation Portal the quality is pretty good for the first minute and then the video quality starts to degrade, the input lags, and then a warning message will appear saying there are wifi connectivity issues. If I disconnect and reconnect then the quality is good for the first minute, but then it starts degrading again. The router is in our garage and I play on the 2nd floor of my home. I have more luck connecting via 2.4G versus 5G. Things I have tried thus far: hardwired PS5 to Ethernet assigned static IP address to PS5 and opened port forwarding moved more devices off 2.4G onto 5G to reduce potential interference from other devices Changed the WiFi channel for 2.4G from 4 to 1 None of these options seem to have a significant impact. Wondering if next step is to buy a new router or if there's something else I haven't considered here.Trouble with 5G Band on Nighthawk AC3200 WiFi Cable Modem Router (C7800)
My modem/router LED light shows that the 5G radio is on - sometimes solid and other times flashing intermittently. My devices all show that the 5G band network is available. The same is true for the 2.4G band width other than the LED light constantly is flashing. The 5G is intermittent with allowing devices to connect but usually with no internet connection, when it occasionally does connect with internet connection is is very slow and usually "in and out" and then losses internet connection completely. I have disconnected the modem/router power for a few minutes and then reconnect to power to restart. I have disconnected and reconnected the internet ISP cable. I checked the Net Genie and find that the ISP, Sparklight Internet, and it shows that they pushed the latest firmware version, V6.01.07. Everything I can see on this browser site shows the modem/router to be working properly. I do not know how to further troubleshoot the modem/router which has been functioning properly since late September 2021. Sparklight pushed a "hard signal reboot" to the modem/router and that didn't work either. How do I discern if there is a problem with the Sparklight signal coming to the modem/router, if the router is failing, or if it may be an IP address issue originating with the modem/router signal being broadcast?CM600 Modem all of a sudden stopped working...
I have had a CM600 cable modem with a tp link ac1200 router for over 4 years, working great. I used to have Suddenlink, but Optimum bought them out, so that's who the service is through. About 1.5 years ago, my apartment complex started charging a discount rate included in the rent, so it's through bulk services, but it's worked great until a few nights ago. All of a sudden, it had a red light only, which seems to mean the modem overheated. I tried lots of suggestions, but nothing worked. Of course, i power cycled both devices, i know to always turn the modem on first, then the router 2 minutes later. The red light continued to stay on. The next day, i tried it again, but it worked this time. I was assuming it cooled off, so i now kept a fan blowing on the modem just in case. I even ordered a new modem, same model, but got scammed (was sent body wash, so now i have to get that sorted, or order another new one). I was leaving on Friday for a few hours, so I turned them both off. When i came back 5 hours later, only the red light would come on again, no matter what i tried. Today I started both devices up again, but this time, the Ethernet port wasn't recognized. I don't have access to a PC, all i have are mobile devices and game consoles. I tried replacing all of the Ethernet cable and coax cable with new cables, but same result. I have a new router that i have never used so i was going to try it (Linksys mx4300 i got on sale), but first i tried to connect the modem to my PlayStation 4. It didn't recognize a wired connection, even with my original and new Ethernet cables (cat 5e and cat6, respectively). So, i tried to hold the reset button on the modem for 15 seconds, as the manual describes. That actually worked & now it's recognizing the Ethernet port (for now). I don't have the ability to buy a docsis 3.1 modem, as the cheapest non puma chipset are close to $200. I also can't afford the ISP technicians to come out until i make sure it's not something on my end, because it will be $75 or more if it's my fault. I'm unemployed right now, so on a very limited income. I was hoping someone could help me figure out what the issue is, and whether a new modem would help? I have kept the modem in a place where it gets plenty of air, and isn't next to anything hot. I've lived here 20 years, and the only modern i have ever needed to replace was to upgrade speed, or they were no longer supported by the ISP. I know how to treat my electronics, and i have only ever bought new equipment, not used, so it's hard for me to believe that it's something i did that caused this. Now I have to decide if i need to order another new modem (since i was already seemingly scammed, and have to hassle to get my money back or the modem i ordered and that will take a few days, at best). I don't have mobile data on my TracFone plan, so i will need to buy data if i need anything online when the Internet goes out again (this gets expensive for someone without much money). Any help resolving this, so i can have stable Internet access once again, would be greatly appreciated. I forgot to screenshot the event log from the 1st time after i got the Modem working again (i only have the status page), but i have the most recent instance, so i will attach that. Thanks in advance. https://imgur.com/a/LBVCyINCAX80 5Ghz - Upload Issues
Ive seen a few posts on here about the upload issue with the 5ghz band. I'm having the same exact issue and attempted the same fixes. 2.4 band works just fine. Im on the latest firmware 5.1.1.8, reinstalled the latest firmware twice and nothing. Was working fine for over a year. Xfinity recently serviced my area and i believe its connected with that.Port is closed on Netgear CAX30, I can't use port forwarding
I just have changed Combo moderm router Netgear CAX30 from the old Netgear C7000v2. I setuped dynamic dns using noip and port forwarding on device, but I can't remote access to locally host that I assigned to port forwarding. With router C7000v2 is still operate normally. I tried to access using domain provided by no-ip to connect locally host in local network. It shows error: 400 bad request. Please help me fix this problem. Thank so much.Netgear cm1000v2 - Setup separate things for each band
Hello, I'm trying to connect my Nest Thermostat 4th generation with my Netgear cm1000v2. My understanding is my Netgear cm1000v2 is DUAL band, and therefore my Nest thermostat is having problems seeing/locating the 2.4 hz band. How do I set that up? Thank you!CM1200: rebooting itself at random times
Hello, Cable modem CM1200 is 6 month old. Last few months, I started noticing that the connection drops automatically and reconnects itself. I called Xfinity tech and they confirmed that signal is ok. While troubleshooting with Xfinity I actually show that the model rebooted itself. When the modem decided to reboot itself, it continues to reboot itself for an hour or two. Very frustrating experience with Netgear!! Firmware Version: V10.11.02 Is there a solution to this issue? Would appreciate help.