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Habspensfan
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Connecting Rinnai Wifi controller to my network

I have an Ayla-brand Wifi controller for my Rinnai tankless water heater.  I cannot get it to connect to the network.  It is a 2.4 GHz device.

I am using the phone app to complete the pairing process, similar to how you would with an Alexa or similar device.  The handshake never completes, signal strength is fine.  

When I enable the guest network and try to connect the wifi controller, I can get the device to talk to the network, but the pairing will never complete.  I have tried to input the MAC address into the router configuration hoping it would recognize the device.  No dice.  What can I try to get this controller, something for which I have little to no ability to configure, to connect to my network so that I can control the settings for my water heater?

Model: RBK53|Orbi AC3000 Tri-band WiFi System
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