Who Me Too'd this topic

JakeTheSnake99
Follower

Netgear CM1000V2 Lan Port not recognizing router

Recently ran into a problem with my Netgear CM1000V2 cable modem.

It will not recognize any devices plugged into it via it's LAN port on the back.

It recognizes the internet service just fine, my ISP still sees it on the net.

I have tried three alternative cables and then three different devices (my orbi router, laptop, desktop.)

I have called tech support, but they wanted another 89.99 to try and tshoot it. As well, he stated a IP conflict. How could it be a IP conflict when clearly it hasn't passed layer 1. The hardware isn't functional.

Any suggestions are welcomed and if an employee of Netgear support sees this please reach out.
Model: CM1000|Ultra-High Speed Cable Modem—DOCSIS® 3.1 Ready
Who Me Too'd this topic