Hey team. I recently purchased an xr500 secondhand from a guy who works in the network industry. Every time I've tried to set it up I end up with a black screen saying "DumaOS is not running!) A few points to note; the lad whom I purchased it from works in the network field and claimed he factory reset it prior to auction. After no success on my end I called him and he helped me as much as he could before suggesting tftpd64 protocols. We checked ip addresses, the ont is communicating with router, all is cosher in the regard. I don't think the xr500 is bricked because all lights are operating as normal (despite a factory reset multiple times as well as a 30/30/30 attempt) so a tftp setup might not work? All my cables are servicable. The internet light is orange and blinking or solid. Every path I take always results in the same black screen with the same "dumaos is not running" text. Please help. I'm not the most tech savvy guy but I'm persistent. Kind regards Jack.
Thanks Faser I ended up doing the nmrpflash. It worked to some degree, I managed to get to the OS, which is as far as I've got. However i couldn't seem to connect to the internet still, but that might be my lack of networking skills. I tried a few things like dhcp and then assigning IP then all of a sudden I couldn't get back to the OS. I'll try again tonight. Connecting to the network via dumaOS should be in the manual? Cheers Jack
Thanks Faser I ended up doing the nmrpflash. It worked to some degree, I managed to get to the OS, which is as far as I've got. However i couldn't seem to connect to the internet still, but that might be my lack of networking skills. I tried a few things like dhcp and then assigning IP then all of a sudden I couldn't get back to the OS. I'll try again tonight. Connecting to the network via dumaOS should be in the manual? Cheers Jack
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a power cycle been performed after the XR is connected to the ISP modem, then after the XR is online, power it off for 15 seconds then back ON or reboot it from the WEB UI.
Hey Furry Not too sure what mfr means, but its a Nokia G-1425G-A. I've successfully loaded the latest firmware. I've performed on/off/on on the ont today, and cycled the xr a few times but not in that order. Are you saying power cycle/off-on the ont or router prior the reboot the xr in UI? Cheers
Yes so reboot the ONT, wait a few minutes then reboot the XR and wait a few minutes before trying to access. You may need to go through the Setup Wizard in order to get internet.
Power cycle the XR router one more time after it's connected to the ISP ONT.
@Ironlion wrote: Hey Furry Not too sure what mfr means, but its a Nokia G-1425G-A. I've successfully loaded the latest firmware. I've performed on/off/on on the ont today, and cycled the xr a few times but not in that order. Are you saying power cycle/off-on the ont or router prior the reboot the xr in UI? Cheers
