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darren-z's avatar
darren-z
Aspirant
Sep 20, 2021

1 DEVICE DOES NOT CONNECT RELIABLY TO RBR10/RBS10

Hello, 

 

I have an RBR10 (2.7.3.22) and one RBS10 in a two story home environment.  They haven been working great and very reliably with all devices until recently.

 

I have a MacBook Air (running 11.5.1) that connects to the RBR10, but only at a slow speed.  Devices sitting next to it will connect at double the speed or even faster.  The same MacBook Air rarely connects to the satellite.  And frequently searches and searches for a network.  This MacBook air used to work great here and works great on other networks (seriously no issues).  And no other devices, other Apple products, PCs, TVs, etc have any problems here.

 

Please let me know if there are any settings I should check!  Thanks

9 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 20, 2021

    It's up to devices to pick and choose where they connect too. Orbi only provides the platform.

    What is the size of your home? Sq Ft?
    What is the distance between the router and satellite(s)? 30 feet or more is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected.

     

    You can try turning down the power output of the RBRs wifi radios from 100% to 50% and see if this changes anything. Under Advanced Tab/Advanced Settings/Wireless Settings

     

    • darren-z's avatar
      darren-z
      Aspirant
      Sep 20, 2021

      Thank you for your reply.  Home is 1800 sq ft on two levels.  The RBR is at the corner of one level and the RBS is at the opposite corner of the other level.  I would guess they're about 40 feet apart.

       

      I turned down the RBR to 50%.  I immediately noticed that several devices switched from the RBS to the RBR.  The MacBook doesn't transition from one to the other without losing connection.  Other devices do this seamlessly.  Will observe this new setting for a while.