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Forum Discussion
Atlixnor
Sep 11, 2020Guide
400 Bad Request This server does not support the operation requested by your client.
Anyone knows why I get this from time to time? Especially if there is long time since last reboot, I believe. Wifi is up running. Aslo cannot login using the Android app.. (get wrong password).Ha...
FURRYe38
Sep 11, 2020Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Has a factory reset and setup from scratch been performed since last FW update?
Orbi app?
Atlixnor
Sep 11, 2020Guide
hi,
fw 2.5.1.16
FGM modem from Fiber vendor
yes, had just done factory reset and set up from scratch , but could not reapply fw after that, because there was no update in fw from what it was(would not reapply it)
AS I suspected, it all works again after hard reboot.
- FURRYe38Sep 11, 2020Guru - Experienced User
is this modem or ONT from your ISP just a modem or ONT or is there a built in router here by chance?
You can always re-apply FW if need by downloading the files:
Usually errors like this may come from a connection that was interrupted or something on the ISP side.
Do you have Armor or Circle enabled?
Try configuring different DNS on the RBR? try quad 1 and 9's
Atlixnor wrote:hi,
fw 2.5.1.16
FGM modem from Fiber vendor
yes, had just done factory reset and set up from scratch , but could not reapply fw after that, because there was no update in fw from what it was(would not reapply it)
AS I suspected, it all works again after hard reboot.
- AtlixnorSep 11, 2020Guide
is this modem or ONT from your ISP just a modem or ONT or is there a built in router here by chance?
The modem is in bypas-mode, so no additional router.
You can always re-apply FW if need by downloading the files:
-But how? I got an error when trying. Also I thought I then have to reset to factory another time (this has been done 5-6 times now)
Usually errors like this may come from a connection that was interrupted or something on the ISP side.
Do you have Armor or Circle enabled?
-Circle was enabled, Armor still is, and not sure how to disable it. The mesh was very unstable until I disabled Circle and "Access Control"
Try configuring different DNS on the RBR? try quad 1 and 9's
-Always used Cloudflare DNSs (1.1.1.1, 1.0.0.1) + Google (8.8.8.8)
- FURRYe38Sep 11, 2020Guru - Experienced User
What browser are you using when your trying to apply the FW files? I use IE11 or Edge or Firefox. Be sure to unpack the .zip files before loading.
Armor maybe still causing problems. You can disable it from the Orbi app I believe. If you can get the app to disable Armor, do a full reboot of the RBR. Then check for this problem. A reset and setup from scratch maybe needed one more time, and this time don't enable Armor.
Atlixnor wrote:is this modem or ONT from your ISP just a modem or ONT or is there a built in router here by chance?
The modem is in bypas-mode, so no additional router.
You can always re-apply FW if need by downloading the files:
-But how? I got an error when trying. Also I thought I then have to reset to factory another time (this has been done 5-6 times now)
Usually errors like this may come from a connection that was interrupted or something on the ISP side.
Do you have Armor or Circle enabled?
-Circle was enabled, Armor still is, and not sure how to disable it. The mesh was very unstable until I disabled Circle and "Access Control"
Try configuring different DNS on the RBR? try quad 1 and 9's
-Always used Cloudflare DNSs (1.1.1.1, 1.0.0.1) + Google (8.8.8.8)