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Forum Discussion

coptechs's avatar
coptechs
Tutor
Jan 05, 2018

401 Unauthorized Access

Recently I've been getting an error trying to log in to the Orbi router via web GUI. The login window pops up, I enter my credentials (and yes, I am using correct password) and Chrome stops responding for a good solid minute. Then I get the screen below. After I go through the password recovery on the next screen, I can usually get in.

 

 

 

Troubleshooting

6 Replies

    • coptechs's avatar
      coptechs
      Tutor
      Jan 09, 2018

      Yes, happened in other browser too though it hasn't happened again since I posted this. Weird.

      • Mayhugh1's avatar
        Mayhugh1
        Apprentice
        Jan 09, 2018

        I often get this using Safari. A second try, though, always bring up the correct login page.

  • la79's avatar
    la79
    Apprentice
    Feb 20, 2018

    This has been happening to me a lot lately also. Did you ever find a fix?

     

    Funny thing is that it never used to happen before.

    • malicarr's avatar
      malicarr
      Initiate
      May 31, 2018

      Just found this thread guys. Similar problem with only some (but always the same) websites giving the 401/log into server response. Interestingly I when I took my Orbi out opf the loop and coinnected directly to my modem/router the problem was not there. Also when using my Iphone/Ipad/Android device on wifi at work I have no problem accessing sites.

      One of the sites I cant access is the Apple App store which is a bit frustrating to say the least.

      I didnt have this problem when I first set my system up & have tried a hard reset (including deleting & reinstalling my orbi app) without success and am now awaiting contact from support.

      • malicarr's avatar
        malicarr
        Initiate
        Jun 01, 2018

        Just to update, after posting above I found a comment on another forum & followed their advice - set my Orbi to AP mode.

        It worked a treat & no further problems - Im a happy bunny (but still waiting for Netgear support to respond to my request for support!

        Check link below for setting up Orbi as AP:

        https://www.bitdefender.com/consumer/support/answer/3603/