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Forum Discussion
90 Day tech support? How do I get access?!
Bought an RBK50 Orbi mesh network yesterday and am having nothign but trouble setting it up. The product is suppsoed to come with 90 days of free tech support via email, chat, phone - but NONE OF IT ...
I too have been hugely disappointed by the degregation of NETGEAR tech support. Terrible! And after 90 days, it gets worse. I even subscribed to Gearhead Support, and waisted hours on the phone before solving one problem myself. Fortunately, I was able to cancel my subscription and the company gave me a full refund. I love my Orbi system but there is little support.
Do you have a problem with your Orbi? If so, please make a new post and we'll try to help you out here in the forums.
MelB wrote:
I too have been hugely disappointed by the degregation of NETGEAR tech support. Terrible! And after 90 days, it gets worse. I even subscribed to Gearhead Support, and waisted hours on the phone before solving one problem myself. Fortunately, I was able to cancel my subscription and the company gave me a full refund. I love my Orbi system but there is little support.
