Running an RBR50 with 1 x RBS50 backhauled over ethernet. Both running V2.5.1.8. Is there still a known issue, no real fix for Access Control randomly moving devices to BLOCKED status even when intervening and manually setting back to ALLOW? Workaround I have in place is having Allow all new devices to connect checked which is obviously not ideal if people go thru all the trouble of adding MACs for approved devices, etc. Thanks in advance.

With a brand new Orbi, Netgear provides 90 days of "complimentary support" (which is of course, absurd. "Included in the price" is more accurate.) There is a link on the product registration page to contact Netgear support. Maybe it's time for Netgear to earn their money?

I'm sorry, but I have to second that the 'doing a factory reset and setup from scratch again' is a piss poor solution especially when this seems to be prevalent in older firmware as well. Are users expected to do this every time a new firmware update comes out and/or periodically if this feature quits working? I will look into sending an official bug report as well.

The reference number is 42864387 via email. Will post back what I find out / hear back if anything positive.

Has a factory reset and setup from scratch been performed since last FW update? I would make contact with NG support and notify them of this issue your still seeing.Blanca_O

thethirdnut wrote:Is there still a known issue, no real fix for Access Control randomly moving devices to BLOCKED status even when intervening and manually setting back to ALLOW?Do you use the Orbi web interface or the Orbi "app"?

Access Control still doesn't work?

18 Replies

FURRYe38
Guru - Experienced User
May 22, 2020
Has a factory reset and setup from scratch been performed since last FW update?

I would make contact with NG support and notify them of this issue your still seeing.
Blanca_O
CrimpOn
Guru - Experienced User
May 22, 2020
thethirdnut wrote:
Is there still a known issue, no real fix for Access Control randomly moving devices to BLOCKED status even when intervening and manually setting back to ALLOW?
Do you use the Orbi web interface or the Orbi "app"?
- thethirdnut
  Guide
  May 22, 2020
  Primarily the web interface. Occasionally check the app for status, etc but do must of the configuration through web page.
  - thethirdnut
    Guide
    May 22, 2020
    RE: Factory Reset - is it expected to do so everytime the firmware updates on these units?

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Access Control still doesn't work?