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monroema's avatar
monroema
Follower
Dec 11, 2018

After Orbi factory reset, Disney Circle app "Can't connect to Circle"

After Orbi factory reset, Disney Circle app "Can't connect to Circle".  Unfortunatley I did not backup Circle settings prior to Orbi factory reset.  I have attempted to turn Circle off on Orbi, reboot and then re-enable Circle. 

 

When I view a profile in the Android app I see a message at the bottom which stated "Not connected to Circle!" with a button to RECONNECT.  When I click that button is show "connecting...".  Then there appears a "Connections" button on the bottom.  When I click that button I get the message  "Can't connect to Circle".

 

Any insights or suggestions would be appreciated.  


Thanks!

Troubleshooting

2 Replies

  • ekhalil's avatar
    ekhalil
    Master
    Dec 11, 2018
    monroema wrote:

    After Orbi factory reset, Disney Circle app "Can't connect to Circle".  Unfortunatley I did not backup Circle settings prior to Orbi factory reset.  I have attempted to turn Circle off on Orbi, reboot and then re-enable Circle. 

     

    When I view a profile in the Android app I see a message at the bottom which stated "Not connected to Circle!" with a button to RECONNECT.  When I click that button is show "connecting...".  Then there appears a "Connections" button on the bottom.  When I click that button I get the message  "Can't connect to Circle".

     

    Any insights or suggestions would be appreciated.  


    Thanks!

    That's the way Circle works! Every time you do a factory reset for Orbi you will need to reconfigure Circle from scratch. It seems that there is a certain Circle "ID" in Orbi that is cleared when you do a factory reset.